IT Desktop Manager

Wren Kitchens; Barton-upon-Humber; On-site; GBP 40,000 - 60,000; Full time

Job summary

Wren Kitchens is seeking an experienced IT Desktop Manager responsible for leading the desktop support function across extensive office and manufacturing facilities. This role entails managing a support team, ensuring efficient resolution of technical issues, and enhancing IT services to meet business needs.

Benefits

Benenden health insurance and discounts platform

Life assurance after 2 years' service

Eye care vouchers

EE discounts

Staff discount on Wren products

Refer a friend scheme

Free onsite gym

Qualifications

• Proven experience managing IT desktop support teams in a fast-paced environment.
• Strong understanding of support needs in manufacturing and office settings.
• Ability to work under pressure with a solution-oriented approach.

Responsibilities

• Manage and develop a high-performing desktop support team.
• Oversee IT support delivery for office and factory staff, resolving technical issues.
• Collaborate with stakeholders to align IT services with business needs.

Skills

Technical troubleshooting

Interpersonal skills

Stakeholder engagement

Job description

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We are seeking an experienced and driven IT Desktop Manager to lead our desktop support function across our extensive office and manufacturing facilities. This role is critical in delivering high-quality, hands-on IT assistance across our sites, ensuring minimal disruption and maximum performance for both administrative and production environments.

As the IT Desktop Manager, you will be responsible for managing the team that supports end users across our offices and manufacturing floor, covering around 3 million square feet of workspace. You will ensure that all technical issues, ranging from end-user devices to shop-floor IT systems—are resolved efficiently, with minimal impact to operations.

About The Role

We are seeking an experienced and driven IT Desktop Manager to lead our desktop support function across our extensive office and manufacturing facilities. This role is critical in delivering high-quality, hands-on IT assistance across our sites, ensuring minimal disruption and maximum performance for both administrative and production environments.

As the IT Desktop Manager, you will be responsible for managing the team that supports end users across our offices and manufacturing floor, covering around 3 million square feet of workspace. You will ensure that all technical issues, ranging from end-user devices to shop-floor IT systems—are resolved efficiently, with minimal impact to operations.

Main Responsibilities:

• Manage, mentor and develop a high-performing desktop support team, setting clear expectations and fostering a proactive, customer-focused culture.
• Oversee the delivery of excellent hands-on IT support for office staff and factory-floor users, including PC, printer, and workstation issues, as well as IT elements supporting production machinery.
• Ensure IT support coverage is maintained across all business-critical areas, including offices, factory production lines, and shared spaces.
• Act as the escalation point for complex or high-impact issues; ensure incidents are resolved promptly and documented accurately.
• Collaborate with senior stakeholders in office and manufacturing teams to understand support requirements and align IT services with business needs.
• Track and report on support performance, SLAs, and KPIs. Lead continuous improvement initiatives across support processes.
• Establish and maintain robust documentation, team playbooks, and IT support procedures to promote consistency and knowledge sharing.
• Identify skill gaps and implement training plans to ensure the team keeps pace with technical and operational developments.

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren offer:

• Benenden health insurance and discounts platform
• Life assurance after 2 years' service
• Eye care vouchers
• EE discounts
• Staff discount on Wren products
• Refer a friend scheme
• Free onsite gym

About You

• Proven experience managing IT desktop support teams in a fast-paced, multi-site environment.
• Strong understanding of the challenges and support needs in manufacturing and office settings.
• Excellent technical troubleshooting abilities across hardware and software.
• Confident communicator with strong interpersonal and stakeholder engagement skills.
• Able to operate effectively under pressure, with a pragmatic and solution-oriented approach.

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!