IT Desktop Engineer

Wren Kitchens; Barton-upon-Humber; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading kitchen manufacturer in Barton-upon-Humber is seeking an IT Desktop Engineer to provide technical support across head office and remote locations. You will resolve issues on desktops, laptops, mobile devices, and printers while ensuring system reliability. Applicants should have strong knowledge of Active Directory, Office 365, and excellent troubleshooting skills. This is a full-time position with various perks, including gym access and subsidized meals.

Benefits

Free access to onsite gym

Subsidised meals

Free on-site parking

Staff discount after 1 year

Training budget

Free annual eye tests

Refer a Friend Scheme

Quarterly Bonus Scheme

Qualifications

• Strong knowledge of IT technologies and systems.
• Excellent communication and customer-focused approach.
• IT certifications are a plus.

Responsibilities

• Provide 1st and 2nd line support for various devices.
• Install and maintain desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues.
• Manage incidents through IT support management systems.
• Collaborate with stakeholders and support IT projects.

Skills

Active Directory

Office 365

Azure

Windows 10/11

MacOS

iOS

Android

Networking

Printing

MDM tools

Tools

Intune

Jamf

SOTI

PDQ Deploy

IFS

OneLan

Chip & PIN devices

Job description

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About The Role

As an IT Desktop Support Engineer at Wren Kitchens, you’ll deliver professional, customer-focused technical support across our head office, retail showrooms, and remote locations. This role involves both on-site and remote support, resolving technical issues across desktops, laptops, mobile devices, printers, and networking equipment. You’ll work closely with IT and business teams to ensure system reliability, performance, and continuous improvement.

About The Role

As an IT Desktop Support Engineer at Wren Kitchens, you’ll deliver professional, customer-focused technical support across our head office, retail showrooms, and remote locations. This role involves both on-site and remote support, resolving technical issues across desktops, laptops, mobile devices, printers, and networking equipment. You’ll work closely with IT and business teams to ensure system reliability, performance, and continuous improvement.

Main Responsibilities:

• Provide 1st and 2nd line support for Windows, MacOS, Android, and iOS devices.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, printer, and network issues.
• Support MDM platforms: Intune, Jamf, and SOTI.
• Manage incidents and service requests via ITSM, ensuring timely resolution and root cause analysis.
• Implement new technologies, updates, and maintain asset records and documentation.
• Ensure endpoint compliance with security and patching policies.
• Collaborate with stakeholders, escalate issues, and travel to remote sites (driving license required).
• Act as an escalation point for the service desk and liaise with suppliers, managing POs.
• Support IT projects, continuous improvement initiatives, and train junior staff.
• Handle admin tasks like fleet compliance and invoice reviews, and promote internal events.
  
  

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document

What Wren Offer

• Free access to our onsite gym
• Enjoy subsidised meals in our two fantastic restaurants
• Free on-site parking
• Staff discount on purchasing a kitchen after 1 year of continuous employment!
• Individual training budget for personal development
• Free annual eye tests as well as a contribution to new glasses
• Refer a Friend Scheme
• Quarterly Bonus Scheme
  
  

About You

Desired Skills and Knowledge:

• Strong knowledge of Active Directory, Office 365, Azure, Windows 10/11, MacOS, iOS, and Android.
• Skilled in networking, printing, and endpoint support.
• Experience with MDM tools (Intune, Jamf, SOTI), PDQ Deploy, IFS, OneLan, and Chip & PIN devices.
• Excellent troubleshooting, analytical, and organisational skills under pressure.
• Clear communication with a customer-focused approach.
• Experienced in on-site and remote support.
• IT certifications (ITIL, CompTIA, Microsoft, Apple) are a plus.
• Full UK driving licence required.
  
  

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Furniture and Home Furnishings Manufacturing

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