IT DESK ANALYST x2

Armstrong Knight Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking two Support Desk Analysts to enhance their IT team. This unique opportunity involves providing essential IT support across multiple locations, including on-site support for high-level stakeholders. Candidates must have commercial experience and a proactive, adaptable attitude. The role offers a chance for career progression within a growing business.

Qualifications

• Minimum 12 months' commercial experience in a similar role.
• Experience supporting users by telephone and via ticketing systems.
• A-levels or equivalent qualifications required.

Responsibilities

• Provide 1st-line support for hardware and software issues.
• Install new hardware and software.
• Troubleshoot and resolve IT-related issues.

Skills

Microsoft Office 2010 or greater

Windows 7 or greater

TCP/IP networking

Diagnosing desktop issues

Ability to follow instructions

Education

Three A-levels or equivalent

City and Guilds diploma or NVQ level 3

Tools

Windows Server 2008

Windows Server 2012

Office 365

Visio

Job description

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Our client is seeking to complement its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.

You will be an IT Service Desk Analyst, with a positive approach and a 'can-do' attitude. You will need to be flexible and adaptable to the needs of the business, the chairman, and stakeholders, able to react quickly, as necessary, to resolve IT-related issues, in multiple locations including on occasion the Chairman's private jet.

This is a unique opportunity that will enable you to progress your career within a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.

Responsibilities

• 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites
• Installation of new hardware and software
• Troubleshooting issues / answering queries to successful resolution
• User management - accounts, permissions, distribution lists

Experience and qualifications

• Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation
• Previous experience supporting users by telephone and ticketing system
• Three A- or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalent

Beneficial

• Minimum of 18 months' commercial experience
• Previous experience supporting more than one company/division
• Previous experience supporting a recruitment agency
• HND/DipHE/ NVQ level 4 / degree with honours / or equivalent

Skills and competency

• Support of Microsoft Office 2010 or greater, Windows 7 or greater
• Familiarity with the internals of a PC/laptop
• Demonstrable ability to diagnose a variety of desktop and laptop issues, across general operating system, TCP/IP networking, hardware component failure/intermittent issues, etc.
• Ability to follow instructions or procedures, and check own work
• Equally comfortable working with others and on own

Beneficial

• Support of Microsoft Office 2016, Visio, Windows 10
• Previous experience with Office 365
• Previous support of Android and iPhone phones, Android and iPad tablets, and Macs
• Previous experience of automated build and deployment tools
• Knowledge of Windows Server 2008 and 2012
• Ability to accurately estimate how long a task will take and communicate