IT DESK ANALYST x2

Armstrong Knight; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is looking for two Support Desk Analysts in London. The role involves providing 1st-line IT support, troubleshooting hardware/software issues, and a strong foundation in Microsoft Office and other technologies. Candidates should have commercial experience and a relevant educational background. This is an excellent opportunity to grow within a dynamic team.

Qualifications

• At least 12 months of commercial experience in a similar role.
• Previous experience of supporting users via telephone and a ticketing system.
• Demonstrable ability to diagnose a variety of desktop issues.

Responsibilities

• Provide 1st-line hardware and software support for users.
• Install new hardware and software.
• Troubleshoot issues and answer queries to successful resolution.

Skills

Support of Microsoft Office 2010 or greater

Familiarity with the internals of a PC/laptop

Ability to diagnose desktop and laptop issues

Ability to follow instructions

Equally comfortable working with others and on own

Education

Three A- or five AS- levels / City and Guilds diploma / NVQ level 3

Tools

Microsoft Office 2016

Windows 10

Office 365

Job description

Our client is seeking to compliment its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.

You will be an IT service Desk analyst, with a positive approach and a 'can do' attitude. You will need to be flexible and adaptable as to the needs of the business, the chairman and stakeholders, able to react quickly, as necessary to resolve IT related issues, in multiple locations including on occasion the Chairman's private jet.

This is a unique opportunity that will enable you to progress your career within a dynamic, forward thinking and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.

Responsibilities

• 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites
• Installation of new hardware and software
• Troubleshooting issues / answering queries to successful resolution
• User management - accounts, permissions, distribution lists

Experience and Qualifications

Essential

• Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation
• Previous experience of supporting users by telephone and ticketing system
• Three A- or five AS- levels / City and Guilds diploma / NVQ level 3 / or equivalent

Beneficial

• Minimum of 18 months' commercial experience
• Previous experience supporting more than one company/division
• Previous experience supporting a recruitment agency
• HND/DipHE/ NVQ level 4 / degree with honours / or equivalent

Skills and Competency

Essential

• Support of Microsoft Office 2010 or greater, Windows 7 or greater
• Familiarity with the internals of a PC/laptop
• Demonstrable ability to diagnose a variety of desktop and laptop issues, across general operating system, TCP/IP networking, hardware component failure/intermittent issues, etc
• Ability to follow instructions or procedures, and check own work
• Equally comfortable working with others and on own

Beneficial

• Previous experience supporting Active Directory
• Support of Microsoft Office 2016, Visio, Windows 10
• Previous experience with Office 365
• Previous support of Android and iPhone phones, Android and iPad tablets, and Macs
• Previous experience of automated build and deployment tools
• Knowledge of Windows Server 2008 and 2012
• Ability to accurately estimate how long a task will take and communicate progress

We are an equal opportunities employer and welcome applications from all qualified candidates.