IT Delivery Leader — Projects, People & Client Success

R13 Recruitment Limited; Norwich; Ibrido; GBP 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Free onsite parking

Hybrid working after onboarding

Private medical cover

Pension scheme

Gym membership

Cycle to Work scheme

Employee Assistance Programme

Descrizione del lavoro

R13 Recruitment Limited is seeking an experienced IT leader to take ownership of a critical delivery function for a recognised organisation. You will lead and develop technical teams, drive delivery performance, and act as a senior escalation point for customers and colleagues.

The role is based near Norwich, full-time with salary DOE, and a hybrid working model after onboarding. Ideal candidates will have strong Windows/Azure/M365 expertise, proven management skills and a track record of

Competenze

• Proven IT leadership or management experience in MSP or IT services.
• Strong knowledge of Windows, Azure and Microsoft 365.
• Track record of managing client-facing technical delivery and projects.
• Strong people management skills with technical credibility.
• Commercial and operational awareness including budgets and resources.

Mansioni

• Lead and develop Cyber Security and Installations Engineering teams with clear direction.
• Own Professional Services delivery ensuring projects meet time, budget and quality targets.
• Serve as senior escalation point for complex technical, project and client issues.
• Manage team capacity, resources, budgets and performance.
• Build relationships with clients and key decision-makers for strategic reviews.
• Manage P&L and budgets; support pre-sales with Sales and Solutions teams.
• Monitor KPIs, SLAs and project performance to identify issues and improvements.
• Drive improvements across processes and delivery methods.
• Coach team members via regular 1:1s and ongoing development.
• Collaborate with Senior Management Team on business improvements.

Conoscenze

IT leadership

Azure & M365

Client-facing delivery

People management

Budget management

Strategic thinking

MSP exposure

ISO knowledge

AI exposure

Descrizione del lavoro

R13 Recruitment Limited is seeking an experienced IT leader to take ownership of a critical delivery function for a recognised organisation. You will lead and develop technical teams, drive delivery performance, and act as a senior escalation point for customers and colleagues.

The role is based near Norwich, full-time with salary DOE, and a hybrid working model after onboarding. Ideal candidates will have strong Windows/Azure/M365 expertise, proven management skills and a track record of