IT Customer Service Advisor

Anglia Ruskin University; Chelmsford; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A reputable UK university in Chelmsford is seeking an IT Support professional to provide excellent service to students and staff, both remotely and in-person. Ideal candidates will have A levels, good communication skills, and a strong knowledge of desktop applications. The role involves working within an agile team and offers a competitive salary alongside various employee benefits.

Benefits

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Strong communication skills are essential.
• Customer service experience is beneficial.
• Knowledge of various desktop software tools is required.

Responsibilities

• Deliver IT support remotely and face-to-face.
• Work within an agile team to provide IT services.

Skills

Good communication skills

Customer-orientated outlook

Knowledge of desktop applications

Education

Minimum of two A levels in relevant subjects

Job description

About ARU

• Job Category: Administrative
• Vacancy Type: Permanent
• Employment Type: Full time
• Salary From: £26,707
• Salary To: £30,378
• Location: Chelmsford
• Faculty/Service: IT Services
• Closing Date: 26/09/2025
• Ref No: 3647

Documents

• Job Description (PDF , 713.85kb)
• Candidate Brief (PDF , 2336.5kb)

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About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About The Role

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.

This is your opportunity to join our IT support team, delivering a wide range of IT support to our customers - remotely via our telephone support line and face-to-face at our Help Desks.

With a minimum of two A levels in relevant subjects, you will have good communication skills and a customer-orientated outlook. Knowledge of a broad range of desktop applications and software tools is essential. Experience of working with computer systems in a corporate environment would be advantageous.

This position will work to our standard shift pattern of 8.45am – 5.00pm on weekdays.

Our team work in an agile manner with a balance of onsite/offsite working.

Responsibilities

• Deliver IT support to customers remotely via the telephone support line and face-to-face at Help Desks.
• Operate within an agile team to provide timely and effective IT services.

Qualifications

• Minimum of two A levels in relevant subjects.
• Good communication skills and a customer-orientated outlook.
• Knowledge of a broad range of desktop applications and software tools.
• Experience of working with computer systems in a corporate environment would be advantageous.

Informal enquiries can be made to Catherine Mason ([e-mail])

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:

Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.