IT & Communications Support Technician (South West)

Deerfoot Recruitment Solutions Limited; Plymouth; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A recruitment firm in the tech sector is seeking an IT & Communications Support Technician based in Plymouth. The role includes providing support in a Microsoft 365 environment, managing device deployments, and enhancing user experience. Ideal candidates will have strong technical skills and flexibility to work remotely and travel when necessary. Opportunities for career progression and ongoing training are available.

Qualifications

• Experience on a busy support desk, troubleshooting IT issues in a Microsoft 365 environment.
• Flexibility for remote work and travel across office locations in South-West.
• Proactive and user-focused approach.

Responsibilities

• Provide desktop and user support, resolving software/hardware issues.
• Support and maintain Microsoft 365, Active Directory, and related systems.
• Manage device deployment and user onboarding/offboarding.
• Collaborate with third-party suppliers and internal teams.
• Continuously seek improvements to support services and user experience.

Skills

Strong knowledge of Microsoft 365

Windows 10/11

Basic networking

Experience with desktop/laptop hardware

Mobile devices (iOS)

Solid communication skills

Organised

Ability to prioritise ticket queue

Job description

IT & Communications Support Technician
Location: Plymouth / South-West (Hybrid - 1 day/week onsite minimum)
Salary: 26k - 30k + benefits

Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.

The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential.

Key Responsibilities:

• Provide desktop and user support, resolving software/hardware issues
• Support and maintain Microsoft 365, Active Directory, and related systems
• Manage device deployment and user onboarding/offboarding
• Collaborate with third-party suppliers and internal teams
• Continuously seek improvements to support services and user experience

Skills Required:

• Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
• Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
• Solid communication skills and a self-motivated approach
• Organised and able to prioritise a ticket queue effectively

This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.