IT Communications Coordinator

JD GROUP; Bury; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Communications Coordinator to support and enhance IT functions across a diverse retail network. This role involves coordinating the installation of network lines and managing communication schedules for large-scale projects. The ideal candidate will possess excellent written and verbal communication skills, enabling effective collaboration with internal teams and external suppliers. Join a dynamic environment where your contributions will directly impact the efficiency of IT operations and help maintain the high standards of service expected in the retail sector. This is a fantastic opportunity to develop your career in a leading organization within the sports fashion industry.

Qualifications

• Strong communication skills are essential for coordinating IT functions.
• Ability to identify and communicate issues effectively.

Responsibilities

• Coordinate network line ordering and installation for stores.
• Manage schedules for comms rollouts and assist in project delivery.

Skills

Excellent written communication

Excellent verbal communication

Issue identification and logging

Job description

Job title: IT Communications Coordinator

Location: Bury

Department: Group

Location: Bury head office

Overview:

JD Fashion Plc is a leading international multi-channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North-West of England, today JD is an industry-leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world. JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni-channel experience.

Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m, and net cash of £795.4m and a market capitalisation of £7.275bn.

JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021.

Key Roles and Responsibilities:

The IT Communications Coordinator role is to coordinate, assist, and support the IT functions of the business. The primary role is to administrate and coordinate the network line ordering and installation process for all UK and European group stores and aid on project delivery for the IT Operations team.

1. Assist in the management of all line and communications installs:

• Ordering and administration of line installs
• Agreeing suitable dates for the installs
• Communication of dates to internal and 3rd parties
• Liaising with network suppliers and providing technical details
• Updating the master database of configuration details
• Being the point of contact on the day of install to ensure it runs smoothly
• Escalating any issues during the install process
• Management of an issue through to completion
• Completing costings for each install
• Helping to improve processes within the team
• Raising internal tickets for the configuration of switches
• Management of stock levels of switches and routers
• Technical support during the process
• Raising tickets for the internal support teams

1. Assist in managing the time and schedules of comms rollouts for large group-wide projects:

• Joint responsibility in keeping all documentation required by the IT Operations manager up to date
• Be the interface between the business and IT when coordinating the rollouts and new store openings
• Monitor issues within the rollouts/schedules and escalate to the IT Operations when required
• Liaise with internal engineers when utilizing them for installs
• Attend site when necessary to oversee major comms installs (note some foreign travel may be required)
• Produce a comms report on a weekly/monthly basis
• Keep the IT Operations manager informed on all schedules and any issues or risks
• Assist the IT Operations manager on any other projects when required

Requirements:

Essential:

• Excellent written and verbal communication skills
• Ability to effectively identify issues, log, and communicate to other personnel