IT Client Engineer

JR United Kingdom; Slough; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading company is seeking an experienced IT Client Engineer to join their customer-focused team in London. The role involves providing 24/7 support and expertise in networking and AV systems, contributing to a dynamic IT environment. Exceptional candidates will bring strong troubleshooting skills and a proven customer service background.

Qualifications

• Proven experience as IT engineer in a customer-facing position.
• Strong knowledge of virtual private networking and IP security.
• Expertise in VLANs, NAT, OSPF, and L2/L3 switching.

Responsibilities

• Delivering 24/7 support to over 18,000 customers.
• Maintaining and troubleshooting AV and meeting room technology.
• Managing Wi-Fi, ethernet, networking, and telephony systems.

Skills

Networking fundamentals

Troubleshooting

Communication

Problem-solving

Attention to detail

Job description

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Exciting Opportunity for an IT Client Engineer in London!

Up to £42,000 salary

Are you an experienced IT professional looking to join a dynamic, customer-focused team? This company is seeking a talented IT Client Engineer to provide exceptional support and service to their extensive client base.

As the IT Client Engineer, you will be a key member of the IT support team, responsible for delivering 24/7 assistance to over 18,000 customers.

What you will be doing:

• Providing in-hours BAU support, planned out-of-hours work, and on-call out-of-hours support
• Assisting with client move-in and move-out processes
• Maintaining and troubleshooting site Audio Visual (AV) and meeting room technology
• Managing Wi-Fi, ethernet, networking, and telephony systems
• Liaising with third-party suppliers for various IT services
• Executing client-requested works in offices and communication rooms
• Aiding the IT Sales team during the sales process

Desired Skills and experience:

• Proven experience as an IT engineer in a customer-facing position
• Expertise in networking fundamentals, including VLANs, NAT, OSPF, and L2/L3 switching
• Strong knowledge of virtual private networking and IP security
• Excellent troubleshooting and problem-solving skills
• Exceptional communication skills, both written and verbal
• A keen eye for detail and the ability to prioritize tasks effectively

If you're ready to take your IT career to the next level, apply now to become the IT Client Engineer this company is seeking!