IT Change & Release Manager

ICBC Standard Bank; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

ICBC Standard Bank is seeking a Change & Release Manager to oversee change processes and ensure efficient delivery of IT services. The ideal candidate will have strong leadership capabilities, ITIL v4 certification, and experience in Agile/DevOps methodologies. This role offers competitive pay and a comprehensive benefits package, reflecting the bank's commitment to flexibility, wellbeing, and employee development.

Benefits

Financial market-based pay

Discretionary annual bonus

10% pension contribution

Private medical insurance

Hybrid working model

Paid volunteering leave

Qualifications

• Experience in leading change management processes.
• Certification in ITIL v4 and familiarity with Agile/DevOps.
• Skills in coaching and stakeholder engagement.

Responsibilities

• Oversee the planning and control of changes and releases to IT production.
• Chair Change Advisory Board meetings and lead change assessments.
• Continuously improve frameworks and maintain dashboards for monitoring.

Skills

Stakeholder Partnering

Leadership

Coaching

Problem-solving

Education

ITIL v4 Intermediate

DevOps certification

Agile certification

Job description

The Change & Release Manager role exists centrally within the Office of the CIO function. The role will oversee the planning, scheduling, and control of changes and releases to the IT production environment. This role ensures that all changes are implemented with minimal disruption to IT services and that releases are delivered efficiently and effectively.

What you'll be doing

• Lead the assessment, analysis, and approval of change requests.
• Chair the Change Advisory Board (CAB) meetings to review and authorize changes.
• Lead the assessment, analysis, and approval of Release requests according to the Release Review Board process.
• Work with cross-functional teams to ensure forward planning and alignment on successful release delivery.
• Own and continuously improve the Change Management and Release Review Frameworks, Policies, standards, processes aligning to ITIL v4 and modern delivery models (Agile/DevOps).
• Enforce governance standards across all change types (emergency, normal), with clear change classifications and approval paths.
• Develop and maintain dashboards to track success/failure rates, volume, service impact, release cadence, and change "hot spots."
• Highlight systemic trends, recurring weak points, and improvement opportunities.

What you'll need to be successful

We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch.

• Stakeholder Partnering, Leadership & Enablement.
• Coaching and training experience to uplift change maturity across the organisation.
• ITIL v4 Intermediate, or advanced.
• DevOps, Agile or Lean certifications.
• RCA or problem-solving training (e.g., 5 Whys, Kepner-Tregoe).

Why should you join us?

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.

We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.

Our vision statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.

We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What's in it for you?

• Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
• Hybrid working: the option to work remotely up to two days per week, depending on the role.
• Family benefits: 6 months fully paid maternity leave, enhanced shared parental leave, coaching for family leave returners, access to emergency care via My Family Care, miscarriage and menopause policies.
• Wellbeing: private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, and an Employee Assistance Programme.
• Community involvement: paid volunteering leave, Give As You Earn scheme, CSR activities, engagement forums, and charity fundraising.
• Development opportunities: a suite of programs to build skills for your role.

If you're excited about joining our team, get in touch. We'd love to hear from you!

Note: ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted, and no fees will be paid for such submissions.