IT Change Manager

Summer Browning Associates; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Summer Browning Associates is supporting a central government client in the search for an ITIL Change Manager in Milton Keynes. The role is hybrid and involves overseeing change and configuration management processes, requiring proven ITIL experience and SC clearance.

Qualifications

• Active SC clearance is required.
• Proven background in ITIL Change Management.

Responsibilities

• Oversee end-to-end operations of Change and Configuration management teams.
• Serve as Process Owner for key customers and stakeholders.

Skills

Negotiation

IT Service Management tools

ITIL v3/v4 Foundation

Knowledge of Government IT systems

ServiceNow

ISO9001

ISO 20000

ISO27001

Education

ITIL Intermediate in Service Transition or Release Control Validation

Tools

ServiceNow

Job description

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment.

Location: Milton Keynes (hybrid)

About the role:
You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders.

The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications:

Skills and Experience:

• Experience of negotiating conflicts between the IT team regarding changes.
• Experience of working with IT Service Management toolset.
• ITIL v3/v4 Foundation.
• Knowledge of operating IT systems within Government environments.
• Experience with ServiceNow.
• Experience of ISO9001, ISO 20000 & ISO27001.
• ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable)