IT Change Management Lead 6 Month Fixed Term Contract

Financial Conduct Authority; Leeds; Hybrid; GBP 49,000 - 75,000; Full time

Job summary

An established industry player is seeking an IT Change Management Lead for a dynamic role within their Technology Resilience team. This position involves providing strategic leadership and managing a team to ensure effective Change Management processes, aligning with best practices and FCA objectives. You will play a pivotal role in fostering collaboration across service operations while driving continuous improvement initiatives. With exposure to a multi-supplier environment and a chance to shape future practices, this is an exciting opportunity for those looking to make a significant impact in the field of IT service management.

Benefits

25 days holiday plus bank holidays

Hybrid working (up to 60% from home)

Private healthcare with Bupa

Non-contributory Pension (at least 8%)

Life assurance of eight times your basic salary

Income protection

Flexible benefits scheme

Qualifications

• Proven experience in operational Change and Configuration Management.
• Strong knowledge of cloud platforms and traditional technologies.

Responsibilities

• Provide strategic leadership for Change Management aligned with FCA objectives.
• Lead a team of Change Analysts ensuring high performance and collaboration.

Skills

Change Management

Configuration Management

ITIL

Agile

DevOps

Cloud Platforms (e.g., Office 365, AWS)

Technical Documentation Interpretation

Risk Management

Education

ITIL v3 or v4 Foundation Certification

Prince2 or Similar Project Methodology Training

Tools

ServiceNow

Job description

IT Change Management Lead – 6 Month Fixed Term Contract

Division – Data, Technology & Innovation

Department – Technology Resilience

Salary - National (Edinburgh and Leeds) ranging from £ 49,600 to £ 74,400 and London £ 54,500 to £ 81,600 per annum ( s alary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The team

The Change Management team sits within the Technology Resilience function of the Data, Technology & Innovation (DTI) department. Comprising four members, including the Change Lead, the team is part of the central Service Management group.

Reporting to the Senior Service Manager, you will work alongside peers in Service Desk, Configuration Management and Problem Management, occasionally covering absences. The team is responsible for defining, managing and operating IT Change Management processes to protect live services while enabling efficient change. The role involves both leadership and hands-on support, ensuring alignment with ITIL best practices and supporting broader Service Operations activities.

What will you be doing?

• Providing strategic leadership and direction for Change Management, aligning processes with FCA objectives and championing best practices across Technology

• Leading and managing a team of Change Analysts, ensuring high performance, development and collaboration aligned with organisational values

• Ensuring all IT changes comply with policy, reduce risk to business services and are executed with appropriate governance and oversight

• Acting as a key escalation point and ambassador for Change Management, promoting strong relationships with the business and third-party suppliers

• Chairing CAB and e-CAB meetings, managing issues and supporting change scheduling for major projects and critical initiatives

• Driving continuous improvement by identifying opportunities, leading contributions to Communities of Practice and maintaining up-to-date documentation and reporting

What will you get from the role?

• Exposure to a multi-supplier environment with a diverse range of technologies

• The chance to be part of a dynamic and collaborative Service Operations team

• An opportunity to shape the future of Change and Configuration Management practices

• A leadership role with real influence over process development and service resilience

Which skills are required ?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here )

Minimum

• Proven experience in an operational Change and Configuration Management role, with previous team management responsibility

• Strong working knowledge of both cloud platforms (e.g. Office 365, AWS) and traditional on-premises technologies

• ITIL v3 or v4 Foundation certification (or higher)

Essential

• Experience working in Agile or DevOps environments, including integrating change practices into CI/CD pipelines

• In-depth expertise in Change Management processes, ideally within large, standards-based corporate environments

• ITIL-accredited with broad Service Management experience and strong understanding of Change interdependencies across BAU, projects and programmes

• Technically proficient with the ability to interpret and assess technical change documentation

• Experience working within multi-supplier service delivery and multi-sourced IT supply chain models

Desirable

• ITIL Service Transition certification and practical experience in Service Design and industry best practice Change and Configuration Management

• Strong understanding of risk management within IT Service Management and project governance, ideally with Prince2 or similar project methodology training

• Experience managing supplier obligations in complex, high-profile and innovative IT environments

• Familiarity with ServiceNow and discovery tools within enterprise IT service operations

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know ? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Corporate Lead Associate - Level 6

• Advert Closing Date: Midnight 21stMay (please submit your application by 11.59pm 20 th May)

• CV Review/Shortlist: 21 st May – 22 nd May

• First Round Case Study Assessment : W/C 26 th May

• Competency Based Interview: W/C 2 nd June

Your r ecruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact:

Recruiter - s [e-mail]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.