IT Change Co-ordinator

Booker; Royton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Booker is seeking an IT Change Coordinator to join their IT function in Royton, providing key support for IT Change Management processes. The role involves managing IT infrastructure changes, acting as a liaison between business representatives and technical resources while ensuring effective communication and managing expectations.

The ideal candidate will have experience with Change Management, excellent communication skills, and the ability to work effectively with third-party service providers. Additional qualifications such as Project Management and ITIL accreditations are advantageous.

Qualifications

• Experience in Change Management within a fast-paced environment.
• Good training and presentation skills.
• Exposure to working with 3rd party service providers.

Responsibilities

• Act as the interface between business and technical resources for change communication.
• Identify potential risks and conflicts before deployment.
• Plan and manage end-to-end changes across all environments.

Skills

Exposure to Change Management

Excellent communication skills

Methodical approach to problem solving

Administration skills

Ability to influence decisions

Self-motivated

Education

Recognised accreditation in Project Management

Recognised accreditation in ITIL

Job description

An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment.

You will be responsible for

• Act as the interface between business representatives and technical resource for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectation.
• Identify potential risks and conflicts prior to a deployment and ensure all necessary checks are carried out before implementation
• Establish and document business and IT requirements
• Assist in solution evaluation and recommendation to business
• Plan change across all environments, schedule coordinate, and manage end to end change through the development and support lifecycle
• Production of test packs and ensure all hardware and software changes are auditable
• System testing and assisting with user acceptance testing
• Developing and maintaining project plans
• Identify and secure internal (and external) resource for change
• Management of third-party suppliers to implement change and to agreed service levels.
• Provide 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution.
• Coordinating 3rd parties to identify and address security vulnerabilities.
• Producing test scripts, testing, and managing installations into the live environments.
• Coordinating new user setup including Asset and License Management
• Escalating high severity issues in accordance with process to ensure a timely resolution
• Attending meetings from time to time, either onsite or at an alternative location
• Identifying and addressing slippage, issues or risks. escalating where necessary to Management
• Ensure sound and timely handover to the IT Change team and to operational teams.
• Ensure all change documentation is produced, stored and distributed appropriately
• Monitor spend against budget and gain appropriate sign off
• Support the business with out of hours support for critical issues on a rota basis

Required Skills

• Exposure to Change Management within a fast-paced environment
• Methodical and structured approach to problem solving
• Excellent communication skills both written and verbal
• Material creation, user support and guidance
• Ability to influence decisions across key stakeholders
• Ability to work effectively with 3rd party service providers
• Administration skills with an eye for detail
• Self-motivated
• Excellent approach to planning work and managing priorities

Desired Skills

• Experience of Project Management within an IT environment
• Experience of working within the Logistics industry would be an advantage
• Knowledge of ITIL service support principles
• Good training and presentation skills
• Good technical appreciation
• Knowledge of applications used within Best Food Logistics

Education or Equivalent Experience

• Recognised accreditation in Project Management (eg Prince, Agile) would be an advantage
• Recognised accreditation in ITIL would be an advantage

Eligibility and Additional Information

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process.