IT Change and Configuration Analyst

Irwin Mitchell; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK legal services firm in Sheffield is seeking an IT Change and Configuration Analyst. The role focuses on ensuring the integrity of the live environment, managing Change Management, and supporting ITIL Service Management processes. The ideal candidate should have strong analytical skills, attention to detail, and stakeholder management experience, with a commitment to continuous improvement and data accuracy. This position offers a variety of benefits, including generous holidays and flexible working options.

Benefits

25 days holidays plus bank holidays

Generous and flexible pension schemes

Two volunteering days per year

Well-being initiatives

Flexible working options

Qualifications

• Experience in an analytical role.
• Proven ability to work with stakeholders at all levels.
• Attention to detail and focus on data quality.
• Understanding of ITIL processes and Lean methodology (desirable).

Responsibilities

• Develop ITIL-based processes and procedures.
• Maintain centralized forward plans for events.
• Generate KPI reports for various audiences.
• Build effective relationships with all service users.
• Manage remediation plans from audit reviews.
• Ensure all changes/releases follow proper processes.
• Review and analyze CMDB data for accuracy.
• Create reporting packs aligned with timelines.
• Conduct reviews of activities and audit findings.
• Drive continuous service improvement.

Skills

Analytical skills

Stakeholder management

Attention to detail

Understanding of ITIL processes

Job description

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IT Change and Configuration Analyst, Sheffield

Client:

Location: Sheffield, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

5f7d860806b8

Job Views:

11

Posted:

12.08.2025

Job Description:

Your Role

Working as an IT Change Analyst, you’ll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day-to-day operational activities related to Change Management and overall Governance. You’ll ensure the integrity of the live environment is protected, and risks are understood and mitigated. There will also be opportunities to assist in and report on other ITIL Service Management processes such as Release, Asset Management, Incident, Request, and Problem Management.

What You'll Be Doing

• Developing ITIL-based processes and procedures with relevant ITIL process Managers and embedding them across IT.
• Maintaining centralized forward plans for awareness, visibility, and planning of key events.
• Generating KPI reports for various audiences.
• Building and maintaining effective relationships with all service users.
• Responding to internal and external audit reviews and managing remediation plans where needed.
• Ensuring all changes/releases follow proper processes, including testing in pre-production environments.
• Reviewing and analyzing CMDB data for issues and accuracy.
• Updating and managing CMDB data daily.
• Creating and presenting reporting packs aligned with timelines.
• Conducting reviews of activities and audit findings, and implementing remediation activities.
• Driving continuous service improvement.

About You

• Experience in an analytical role.
• Proven ability to work with stakeholders at all levels.
• Attention to detail and focus on data quality.
• Understanding of ITIL processes and Lean methodology (desirable).

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays; option to buy up to 35 additional hours.
• Generous and flexible pension schemes.
• Two volunteering days per year.
• Westfield Health membership and access to Aviva Digital GP services.
• Well-being initiatives and flexible working options.
• Recognition as a Best Workplace for Wellbeing 2024.

We are committed to diversity, inclusion, social responsibility, and environmental sustainability, fostering a workplace where everyone can thrive.