IT Change and Configuration Analyst

Irwin Mitchell; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading law firm in Manchester is seeking an IT Change Analyst to ensure proper governance over IT changes. Responsibilities include managing operational activities, developing ITIL processes, and maintaining relationships with service users. Ideal candidates will have analytical experience and a focus on data quality. The role offers flexible benefits, including generous holiday allowances and well-being initiatives.

Benefits

25 days holidays plus bank holidays

Generous and flexible pension schemes

Volunteering days

Health membership benefits

Qualifications

• Experience of working in an analytical role.
• Experience of successfully dealing with all levels of internal stakeholders.
• A keen eye for detail and a focus on data quality.

Responsibilities

• Assist in managing operational activities related to Change Management and Governance.
• Develop ITIL-based processes and procedures across IT.
• Build and maintain effective relationships with service users.
• Ensure changes/releases follow the correct process, including testing.
• Review and analyze CMDB data for accuracy.

Skills

Analytical skills

Stakeholder management

Attention to detail

Data quality focus

ITIL processes understanding

Job description

Your Role

Working as an IT Change Analyst, you’ll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day-to-day operational activities relating to Change Management and overall Governance. You’ll ensure that the integrity of the live environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved in and assist with the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request, and Problem Management.

What You'll Be Doing

• Working with the relevant ITIL process Managers to develop ITIL-based processes and procedures and embed them across IT.
• Maintaining the centralised forward plans to ensure awareness, visibility, and planning of key events.
• Developing and generating KPI reporting for different audiences.
• Building and maintaining effective relationships with all users of services offered.
• Providing a repeatable mechanism to respond to internal and external audit reviews and helping to create/implement remediation plans where appropriate.
• Ensuring all changes/releases to the IM IT estate follow the correct process, including testing in a pre-production environment.
• Reviewing and analyzing CMDB data, highlighting issues or concerns, and ensuring accuracy and quality.
• Updating and managing data within the CMDB daily.
• Creating reporting packs to ensure information is available and presented in line with timelines.
• Holding reviews to evaluate unsuccessful activities, audit findings, and agree on remediation activities.
• Actively driving continuous service improvement in focused areas and others.

About You

• Experience of working in an analytical role.
• Experience of successfully dealing with all levels of internal stakeholders.
• A keen eye for detail and a focus on data quality.
• A good understanding of ITIL processes and Lean methodology (Desirable).

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35 hours of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace, including our Flexible by Choice programme, which gives our colleagues more choice over a hybrid way of working subject to role, team, and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity, and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment, and Our Pro Bono.