IT Change and Configuration Analyst

Irwin Mitchell; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading legal service provider in Birmingham seeks an IT Change Analyst to manage daily operational activities related to Change Management. The role involves developing ITIL-based processes, generating KPI reports, and ensuring data quality within the CMDB. The ideal candidate has strong analytical skills and experience with stakeholder management. This position offers competitive benefits including generous holidays, flexible pension schemes, and well-being initiatives.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Two paid volunteering days

Health membership refunds

Qualifications

• Experience of working in an analytical role.
• Experience successfully dealing with all levels of internal stakeholders.
• Keen eye for detail and focus on data quality.
• Good understanding of ITIL processes and Lean methodology (Desirable).

Responsibilities

• Assist in management of day-to-day operational activities relating to Change Management.
• Develop ITIL-based processes and procedures.
• Generate KPI reports for different audiences.
• Maintain the centralised forward plans.
• Create and implement remediation plans from audits.
• Ensure all changes/releases follow correct processes.
• Review and analyze CMDB data for accuracy.
• Hold reviews for unsuccessful activities.

Skills

Analytical skills

Stakeholder management

Data quality focus

Understanding of ITIL

Job description

Your Role

Working as an IT Change Analyst, you’ll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day-to-day operational activities relating to Change Management and overall Governance. You’ll ensure that the integrity of the live environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assist in the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request, and Problem Management.

What You'll Be Doing

• Working with the relevant ITIL process Managers to develop ITIL-based processes and procedures and embed them across IT.
• Maintaining the centralised forward plans to ensure awareness, visibility, and planning of key events.
• Developing and generating KPI reports for different audiences.
• Building and maintaining effective relationships with all users of services offered.
• Providing a repeatable mechanism to respond to internal and external audit reviews and helping to create and implement remediation plans where appropriate.
• Ensuring all change/releases to the IM IT estate follow correct processes, including testing in a pre-production environment.
• Reviewing and analyzing CMDB data, highlighting issues or concerns, and ensuring accuracy and quality.
• Updating and managing data within the CMDB daily.
• Creating reporting packs to ensure information is available and presented in line with timelines.
• Holding reviews to evaluate unsuccessful activities, audit findings, and agree on remediation activities.
• Actively driving continuous service improvement in focused areas and others.

About You

• Experience of working in an analytical role.
• Experience of successfully dealing with all levels of internal stakeholders.
• A keen eye for detail and a focus on data quality.
• A good understanding of ITIL processes and Lean methodology (Desirable).

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35 hours of extra holiday.
• Generous and flexible pension schemes.
• Volunteering days – Two paid days of volunteering each year for a cause of your choice.
• Westfield Health membership, offering refunds on medical services alongside Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace, including our Flexible by Choice program for hybrid working, and have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programs focus on our purpose and commitment to diversity, inclusion, social responsibility, community investment, and climate change initiatives.