IT Change Analyst

PHOENIX Medical Supplies Limited; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare supply company is seeking an IT Change Analyst in Runcorn to lead IT change management processes while ensuring compliance with ITIL standards. The role involves coordinating change requests, conducting risk assessments, and facilitating stakeholder communications. Ideal candidates will have 1–3 years in IT change management, strong analytical skills, and experience with tools like ServiceNow. The position offers competitive salary and benefits including health cash plan and contributory pension.

Benefits

Annual leave plus bank holidays

Health cash plan

Flexible financial wellbeing management

High street discounts

Employee Assistance Programme

Contributory Pension Scheme

Fully funded training programmes

Qualifications

• 1–3 years of experience in IT change management or ITSM.
• Familiarity with ITIL best practices and change tools.
• Strong ability to coordinate cross-functional teams.

Responsibilities

• Lead IT change management processes and ensure compliance.
• Coordinate change requests and manage schedules.
• Facilitate CAB meetings and stakeholder communications.

Skills

IT change management

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in IT or Business Administration

Tools

ServiceNow

BMC Remedy

Job description

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Job Title: IT Change Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent

About Us:

At PHOENIX Medical Supplies, we understand the importance of delivering IT changes in a way that supports business continuity and enables innovation. Reporting to IT Project and Portfolio Manager as part of the IT Core Technology team, the Change Analyst ensures that all modifications to IT systems and infrastructure are planned, assessed, and implemented smoothly. With a strong focus on communication, risk management, and collaboration, this role is key to delivering safe, efficient, and effective IT change across all Phoenix UK operations.

Key Responsibilities:

• Lead the IT change management process, ensuring changes are authorised, documented, and compliant with ITIL standards.
• Coordinate change requests from multiple IT teams and manage change schedules to minimise disruption.
• Facilitate Change Advisory Board (CAB) meetings and stakeholder communications.
• Conduct risk and impact assessments, post-change reviews, and support audit readiness.
• Maintain accurate documentation and workflows using ITSM tools such as ServiceNow or Remedy.
• Drive continuous improvement in change processes, supporting compliance, security, and transparency.

What We’re Looking For:

• 1–3 years of experience in IT change management, ITSM, or a related function.
• Familiarity with ITSM/change tools (, ServiceNow, BMC Remedy) and ITIL best practices.
• Strong organisational, analytical, and communication skills.
• Ability to coordinate cross-functional teams and manage change calendars.
• Bachelor’s degree in IT, Business Administration, or related field (preferred).
• ITIL certifications (, Change Enablement, Deployment Management) and experience in healthcare or pharma IT are a plus.

What We Offer:

• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Fully funded accredited training programmes through the Apprenticeship Scheme