IT Change Analyst

Sysco; Hemel Hempstead; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Sysco International is seeking an experienced IT Change Analyst to oversee the IT change lifecycle across the organisation. You will manage change requests, perform risk and impact analyses, and support governance activities to minimise disruption.

With a hybrid work arrangement (Ashford or Hemel Hempstead, 3 days on site), you will lead CAB meetings, collaborate with service owners and technical teams, and drive continual improvement of change management, release, and deployment practices.

Qualifications

• At least six years' experience in IT Change Management or Change Enablement.
• Strong understanding of ITIL Change Enablement and Release and Deployment Management.
• Experience in risk assessment and impact analysis.
• Excellent stakeholder management, communication, analytical, and problem-solving skills.
• Experience with ServiceNow is advantageous.

Responsibilities

• Oversee the IT change lifecycle and manage change requests.
• Facilitate Change Advisory Board meetings and ensure policy compliance.
• Conduct risk and impact analyses and support governance activities.
• Collaborate with service owners and technical teams to improve change success rates.
• Support and enhance Change Enablement, Release and Deployment Management practices.

Skills

ITIL Knowledge

Change Enablement

Release & Deployment

Risk Assessment

Impact Analysis

Stakeholder Management

Communication

Analytical Thinking

Problem-Solving

Education

Bachelor's degree in IT / CS

ITIL v4 Foundation

Cloud Certification (AWS/Azure/GCP)

Tools

ServiceNow

Job description

We are seeking an experienced IT Change Analyst to oversee the IT change lifecycle, ensuring changes are implemented effectively, efficiently, and with minimal risk to the business. Working closely with cross-functional teams, you will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes.

It’s essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self‑motivation and flexibility is required.

The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will also support and enhance Change Enablement, Release and Deployment Management practices, helping to ensure the smooth delivery of IT services across the organisation.

To be successful in this role, you will have at least six years' experience in IT Change Management or Change Enablement, together with a strong understanding of ITIL principles, particularly Change Enablement and Release and Deployment Management. You will possess proven experience in risk assessment, impact analysis, and configuration management, as well as excellent stakeholder management, communication, analytical, and problem‑solving skills. Experience working with enterprise service management platforms such as ServiceNow would be advantageous.

Applicants should hold a degree in Information Technology, Computer Science, or a related discipline, along with an ITIL v4 Foundation certification. A cloud‑based certification in AWS, Microsoft Azure, or Google Cloud Platform is highly desirable.

This is an excellent opportunity for a change management professional with expertise in ITIL, cloud technologies, change enablement, and release management to play a pivotal role in maintaining governance, reducing operational risk, and supporting successful IT service delivery.

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong.