IT Centre Support Technician (15025)

Kingdom Services Group Ltd; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

A dynamic service organization in the UK is seeking an IT Helpdesk Technician to provide exceptional technical support. You will manage helpdesk tickets, configure security settings, and deploy devices. The ideal candidate will have strong Microsoft knowledge and a bachelor's degree in a related subject. This role offers a salary of up to £26,000 per annum and comes with a variety of attractive perks including competitive holidays and the opportunity for personal development.

Benefits

Competitive holiday allowance - 22 days + public bank holidays

Free on-site parking

Access to advanced / early pay scheme

Company Sick Pay

Employee Assistance Program and Wellbeing Support

Open access to Kingdom Academy

Weekly recognition and reward scheme

Refer a friend monetary scheme

Qualifications

• Experience in helpdesk in a similar role.
• Experience in working with customers remotely and in-person.
• Proven ability to resolve issues efficiently.

Responsibilities

• Manage IT Help Desk tickets through to completion.
• Configure security and compliance settings across the Microsoft stack.
• Set up and deploy laptops, workstations, and mobile devices.
• Provide advice on best technology use to colleagues.

Skills

Problem-solving

Customer service

Communication

Technical knowledge of Microsoft Windows 10/11

Office 365 applications

Education

Bachelor's degree in a related subject

Tools

Microsoft Office 365

RMM and Intune

Microsoft certifications

Job description

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Location: Kingdom Services Group Head Office, Newton-Le-Willows, Merseyside, WA12.

Hours: 37.5 hours per week, Monday to Friday 09:00 am - 17:00 pm (Half-hour unpaid break).

Salary: Up to £26,000.00 per annum (DOE).

What’s in it for you?

• Competitive holiday allowance - 22 days + public bank holidays
• Free on-site parking.
• Access to advanced / early pay scheme.
• Company Sick Pay.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Open access to Kingdom Academy for best in class learning and personal development.
• Weekly recognition and reward scheme
• Refer a friend monetary scheme (terms and conditions apply)

Job Purpose / Primary Objective:

We are seeking a skilled IT Helpdesk Technician to join our team and provide exceptional technical support to our staff. The successful candidate will manage IT Helpdesk tickets, configure security and compliance settings, deploy devices, and offer technical advice to colleagues.

What we need from you - skill base requirements:

Experience

• Experience of helpdesk in a similar role.
• Experience in working with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
• Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Professional Qualifications & Licenses (holding or working towards a distinct advantage)

• A driving license holder.
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
• Having a bachelor's degree in a related subject such as computer science or information technology can put you at a great advantage.

The successful applicant will match the below skill set

• Microsoft certifications
• Proficient in managing and resolving helpdesk calls.
• Strong understanding of Microsoft platforms, including demonstrated experience configuring Office 365 applications (OneDrive, SharePoint, Teams)
• Technical knowledge of Microsoft Windows 10/11 and associated software
• Proactive, adaptable, and approachable attitude
• Excellent team player with the ability to share knowledge with colleagues.

What the role is

Core Responsibilities

• Manage IT Help Desk tickets through to completion, ensuring adherence to SLA’s.
• Configure security and compliance settings across the Microsoft stack.
• Set up and deploy laptops, workstations, and mobile devices.
• Manage device updates and firmware using RMM and Intune
• Provide advice on the best use of technology to colleagues at all levels.
• Monitor core technology, infrastructure, and applications.
• Maintain technical documentation and asset register.
• Liaise with 3rd party suppliers.
• Communicate effectively and professionally at all levels with a ‘can do’ attitude.

How to Apply

If you are a proactive, technically skilled professional looking to join a dynamic team, we would love to hear from you. Please apply now to begin your journey with Kingdom Services Group!

Kingdom Services Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.