IT Care Technician

Quilter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company seeks a dedicated IT Operations member to provide support and troubleshoot technical incidents. The role involves ensuring customer satisfaction through effective service management, contributing to continual improvement, and fostering positive working relationships. Ideal candidates will possess strong problem-solving skills and a desire to contribute to IT service enhancements.

Benefits

Holiday: 26 days

Quilter Incentive Scheme

Pension Scheme

Private Medical Insurance

Life Assurance: 4x salary

Income Protection: 75% salary

Flexible benefits options

Qualifications

• Demonstrable experience in troubleshooting IT issues.
• Self-motivated with strong results focus.
• Basic understanding of ITIL framework preferred.

Responsibilities

• Triaging and troubleshooting IT incidents.
• Managing device setups for new starters.
• Contributing to ongoing service improvements.

Skills

Troubleshooting

Interpersonal skills

Communication

Problem-solving

Job description

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.6 billion in customer investments (as at end March 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us! About the Role

Level : 2

Department: IT Operations

Location : London

Contract type : Permanent

As a member of the IT Care Team, you will be first point of call for all things IT, triaging and troubleshooting Incidents through to resolution where possible. As well as Fulfilling IT Service Requests in line with customer expectations, owning assigned requests through to satisfactory resolution and closure.

You will be responsible for builds, device configuration and set ups of equipment for new starters and employees, ensuring access is managed securely. Providing IT education and training as part of the on-boarding process, whilst driving quality through all aspects of support.

In this role you will capture and record appropriate and relevant technical information within the Service Management toolset

You will assist with identifying trends and taking proactive steps to eliminate future demand through seeking opportunities to improve service.

You will be required to contribute to the continual service improvement of the IT Care services, seeking input from the business and developing and implementing plans to deliver service improvements, documenting knowledge and new learnings and sharing insight with the team to contribute towards continual service improvements.

About You

The successful candidate will have strong troubleshooting and fault-finding skills and experience in identifying trends as well as fulfilling requests against user expectations.

You will be Self-motivated, and results focused, someone who takes the initiative to drive disciplined delivery of objectives, with strong interpersonal skills and able to build and maintain positive working relationships.

You will have demonstrable experience of influencing business and IT stakeholders at all levels, powered by your excellent communication skills.

Ideally the candidate will have a basic understanding of the ITIL framework or have experience working in an ITIL environment.

You may also have knowledge of ITSM tools (Service Now), although this is not essential.

#LI-PM1

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.