IT Business Systems Support Analyst Contract

ZipRecruiter; Oxford; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Applications and Systems Support professional to join their team during an exciting systems upgrade project. This role offers a unique chance to enhance support services, optimize data quality, and engage with customers to deliver actionable solutions. With a fully remote work pattern and a 3-month contract, this position not only provides immediate opportunities but also opens the door for future networking within a large organization. If you're passionate about driving change and improving service delivery, this role is perfect for you.

Benefits

Fully remote work pattern

L&D opportunities

Networking opportunities

Qualifications

• Strong experience with Liquidlogic EHM, LCS, and LAS is essential.
• Experience in IT Service environments for customer support.

Responsibilities

• Develop and enhance support services for business applications.
• Ensure application security and compliance through rigorous controls.

Skills

Liquidlogic EHM

LCS

LAS

Customer Support

Data Quality Standards

Stakeholder Management

Communication

Job description

Job Description

Your new companyThis is an exciting opportunity to join the Applications and Systems Support team at a local governing body and provide essential cover to the team during a systems upgrade project. There are two vacancies available in the team with an initial contract length running for 3 months.Your new roleAs the successful candidate, your responsibilities will include:

• Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance.
• Optimise Reporting and Data Quality: Establish and maintain a dynamic reporting environment that delivers targeted analytics, meeting statutory requirements and promoting high data integrity.
• Customer-Centric Analysis and Advisory: Engage with customers to understand their needs, gather relevant data, conduct in-depth analysis, and recommend actionable solutions to maximise the effectiveness of business applications.
• Operational Problem-Solving and Improvement: Identify and assess operational challenges and opportunities, then contribute to strategic enhancements that align with customer needs and organisational objectives.
• Ensure Application Security and Compliance: Implement rigorous security controls and safe working practices, continuously monitoring system integrity and data quality to uphold confidentiality, integrity, and availability.
• Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity.
• Coordinate Projects and Third-Party Engagements: Serve as a business application specialist by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality.
• Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance.
• Foster Continuous Learning and Knowledge Management: Keep up to date with the latest developments in business applications, related software, and underlying infrastructure, and support training initiatives to build user competency.
• Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery.

What you'll need to succeedTo be the successful candidate you will need:

• Strong experience working with Liquidlogic EHM, LCS and LAS is essential
• Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment
• Knowledge of data quality standards
• Experience supporting the implementation of service improvement
• Strong internal stakeholder management skills
• Excellent communicator

What you'll get in returnAs the successful candidate, you will receive:

• £300-450 daily rate
• Fully remote work pattern
• 3-month contract with possibility to extend
• Opportunity to network internally within a large organisation with the potential for future contracts
• L&D opportunities

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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