IT Business support - CRM - after sales

Jump IT Recruitment; Tonbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jump IT Recruitment is seeking a motivated individual for an evolving IT support role focused on enhancing customer experience. Initially office-based, this role offers the potential to transition to a hybrid model. Ideal candidates will have IT support or customer service experience, as well as strong negotiation and problem-solving skills.

Benefits

Flexible working environment

Opportunity for professional growth

Qualifications

• Experience in IT support or customer support roles.
• Ability to resolve customer issues effectively.
• Experience dealing with subscriptions and licensing.

Responsibilities

• Manage subscriptions and licensing.
• Negotiate with suppliers and manage product delivery.
• Provide after sales support and resolve invoice queries.

Skills

Customer support

Negotiation

Problem solving

Job description

Whether you are from an IT support role looking to get more involved in the overall customer experience and a more varied role or come from a Customer end to end support role for an MSP, IT provider or similar then we want to hear from you.

The position will involve:

• Dealing with the subscription and licensing
• Working with suppliers to negotiate pricing and manage product delivery timelines
• Providing after sales support
• Resolve customer invoice queries with the Finance Team

Whilst it is initially full time in the office, after 6 months the role can become hybrid. To work for a company that offers you a flexible and fun working environment as well as your chance to grow and develop, send your CV in the first instance to Karen at Jump IT

Must be within a commutable distance of Tonbridge and drive due to the location of the office.