IT Business Partner

McArthurGlen Group; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

McArthurGlen Group is looking for an experienced IT Business Partner to bridge the gap between Centre Operations and Group IT. In this role, you will support local IT needs, ensure scalable solutions, and foster strong relationships with Centre Managers, contributing to overall IT effectiveness and customer satisfaction.

Benefits

Competitive salary with performance bonus

Wellbeing allowance for fitness activities

2 paid volunteering days per year

Access to exclusive discounts at Designer Outlets

Hybrid working options

Learning and development opportunities

Inclusive and collaborative work environment

Qualifications

• Strong stakeholder management and communication skills.
• Experience delivering IT projects, ideally infrastructure-focused.
• Analytical, strategic thinker with a proactive, customer-centric mindset.

Responsibilities

• Act as the single point of contact for IT across assigned Centres.
• Develop aligned technology roadmaps for Centres based on strategic priorities.
• Facilitate training, support adoption of IT processes, and monitor performance metrics.

Skills

Stakeholder management

Communication

Project delivery

Networking (WAN/LAN)

End-user computing

Process improvement

Job description

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McArthurGlen is seeking an experienced IT Business Partner to support our strategic goal of getting closer to our internal customers, Centre Operations and Facilities Management teams by aligning their local needs with our wider IT objectives.

In this newly created role, you will serve as the bridge between centre-level operations and Group IT, ensuring that enterprise standards are met, ‘grey IT’ is reduced, and solutions are both scalable and secure.

Key Responsibilities

• Act as the single point of contact for IT across assigned Centres
• Build strong relationships with Centre and Facilities Managers through regular engagement and site visits
• Identify and assess local IT needs across infrastructure, EUC, and networking
• Develop aligned technology roadmaps for Centres based on strategic and operational priorities
• Collaborate with functional IT teams to ensure solutions meet both Centre needs and Group standards
• Communicate technical concepts clearly to non-technical stakeholders
• Facilitate training, support adoption of IT processes, and monitor performance metrics
• Contribute to the continuous improvement of IT’s partnership model with Centres

Why McArthurGlen?

Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
Wellbeing Allowance:Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
Volunteering Days:Benefit from 2 paid volunteering days per year.
Exclusive Discounts:Access special discounts at our Designer Outlets.
Flexible Working:Hybrid working options where possible to accommodate your needs.
International Exposure:Work with colleagues across eight countries within a global organization.
Learning & Development:Access LinkedIn Learning from day one with over 16, courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
Values-Based Culture:Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
Positive Work Environment:Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you’ll bring...

• Strong stakeholder management and communication skills
• Experience delivering IT projects, ideally infrastructure-focused
• Working knowledge of networking (WAN/LAN) and end-user computing
• Analytical, strategic thinker with a proactive and customer-centric mindset
• Comfortable managing multiple projects and navigating ambiguity
• Skilled in documentation, process improvement, and cross-functional collaboration

What to expect…

• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.

We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can