IT Business Manager

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic IT Business Manager to support strategic IT initiatives and foster a high-performance culture. This role involves collaborating with various teams to implement best practices, manage budgets, and enhance talent management. The successful candidate will lead the development of comprehensive strategies, oversee reporting frameworks, and ensure effective communication across the organization. With a hybrid working model, this position offers a unique opportunity to drive improvements and efficiencies within the IT department while adapting to changing environments and technologies.

Qualifications

• Proven ability to motivate teams and support their development.
• Strong communication and negotiation skills essential for relationship building.

Responsibilities

• Lead the development of comprehensive ITS-wide strategies and roadmaps.
• Oversee reporting frameworks for KPIs and service levels to drive improvements.

Skills

Team Motivation

Communication Skills

Critical Thinking

Budgeting

Resource Management

Problem-Solving

Relationship Building

Flexibility

Negotiation Skills

Analytical Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Power BI

Job description

Social network you want to login/join with:

Osborne Clarke is seeking an IT Business Manager (internally known as IT Excellence Manager) in a newly created role. The position involves supporting the International IT Director in setting and executing the strategic direction of the IT function, fostering a high-performance culture, engaging in strategic planning, and leading initiatives across the IT department.

This is a permanent role, based either in our Bristol or London office, with a hybrid working arrangement.

The role

The IT Excellence Manager will collaborate with other business services teams to implement best practices, ensuring the IT department delivers efficiencies, mitigates risks, and drives improvements.

Key responsibilities include:

• Strategy and Roadmaps: Leading the development and ownership of comprehensive ITS-wide strategies and non-technology roadmaps, outlining the future direction of ITS and its services, aligning operational priorities with the organization's objectives.
• Communications and materials: Implementing effective internal communication strategies using various channels such as written communications, internal sites, fireside chats, and town halls. Creating materials for forums like the Operations Board and managing stakeholder communications.
• ITS Reporting: Overseeing reporting frameworks for KPIs and service levels, ensuring effective measurement and reporting, and identifying areas for improvement based on data.
• Budgeting and Resource Management: Collaborating with finance and leadership to manage budgets, track headcount, and optimize resource allocation.
• People and Talent Management: Working with HR to enhance skills, attract, and retain talent, establish shared goals, and support succession planning and recruitment efforts.
• Projects & Initiatives: Managing non-technology projects and service requests outside the scope of the Change team, ensuring timely and quality delivery.

We are looking for:

• Ability to motivate and inspire teams, set goals, and support development
• Strong communication skills for conveying information, negotiations, and relationship building
• Critical thinking and strategic planning abilities
• Knowledge of budgeting, financial analysis, and resource management
• Skill in planning and executing non-standard service requests
• Proactive, analytical mindset with problem-solving skills
• Ability to build positive relationships with clients and stakeholders
• Flexibility to adapt to changing environments and technologies
• Effective negotiation and influence skills
• Proficiency in Word, Excel, PowerPoint, and Outlook
• Familiarity with data analysis tools like Excel and Power BI
• Basic understanding of IT infrastructure, networks, and systems
• Ability to communicate technical ideas to non-technical colleagues and leverage digital platforms effectively

Salary and benefits

We offer competitive salaries and generous benefits.