IT Business Analyst - SAP

DS Smith; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

DS Smith is seeking an experienced IT Business Analyst to join our Recycling division within IT. You will connect business stakeholders and technology teams to translate requirements into effective IT solutions that drive operational efficiency and business value across EMEA.

You will collaborate with IT partners, process owners, and external partners to shape the technology roadmap for Recycling, prioritise business requirements, and deliver fit-for-purpose solutions that support business

Qualifications

• Experience in business analysis, including requirements gathering and process mapping.
• Ability to translate business requirements into clear IT solutions with traceability and prioritisation.
• Previous experience in SAP or ERP project delivery.
• Strong experience in business process analysis and data flow mapping.
• Experience supporting solution assessments, RFPs, and RFQs.
• Knowledge of business case development and investment analysis.
• Experience planning and facilitating workshops with a range of stakeholders.
• Structured, analytical and problem-solving mindset with a clear delivery approach.

Responsibilities

• Partner with business leaders, process owners, and end users to gather, document, and prioritise requirements.
• Analysing and mapping business processes to identify opportunities for optimisation, standardisation, and automation.
• Translating business needs into clear, structured, and testable functional requirements and specifications.
• Collaborating with solution architects, developers, and third-party providers to design and implement technology solutions aligned to business goals.
• Supporting the evaluation and selection of new technologies while ensuring alignment with enterprise architecture and security standards.
• Facilitating workshops, requirements sessions, and solution design discussions across multiple European business units.
• Contributing to project planning, resource allocation, and delivery activities.
• Coordinating and supporting user acceptance testing (UAT) to ensure solutions meet agreed business requirements.
• Supporting change management activities through stakeholder engagement, communications, training materials, and user guidance.
• Assisting in the development of business cases, technology roadmaps, and business analysis best practices.

Skills

Requirements gathering

Process mapping

Systems integration

Functional decomposition

SAP ERP

Data flow mapping

RFP RFQ support

Business case development

Investment analysis

Workshop facilitation

Analytical thinking

Problem solving

IT background

Stakeholder management

International B2B experience

Manufacturing environment

English fluency

Education

CBAP certification

Tools

SAP

ERP systems

Job description

About the Role

We are looking for an experienced and commercially-minded IT Business Analyst to join our Recycling division within I&T.

This is an exciting opportunity to play a key role in connecting business stakeholders and technology teams, ensuring that IT solutions support and accelerate business objectives across our Recycling operations. Working in a complex, multinational environment, you will analyse business needs, identify opportunities for improvement, and translate requirements into effective technology solutions that drive operational efficiency and business value.

You will work closely with the IT Business Partner, business leaders, process owners, project teams, and external partners to support technology initiatives across EMEA. A core focus of the role is to help shape the technology roadmap for the Recycling division while ensuring business requirements are clearly defined, prioritised, and delivered through fit-for-purpose solutions.

Key responsibilities include:

• Partnering with business leaders, process owners, and end users to gather, document, and prioritise business requirements.


• Analysing and mapping business processes to identify opportunities for optimisation, standardisation, and automation.


• Translating business needs into clear, structured, and testable functional requirements and specifications.


• Collaborating with solution architects, developers, and third-party providers to design and implement technology solutions aligned to business goals.


• Supporting the evaluation and selection of new technologies while ensuring alignment with enterprise architecture and security standards.


• Facilitating workshops, requirements sessions, and solution design discussions across multiple European business units.


• Contributing to project planning, resource allocation, and delivery activities.


• Coordinating and supporting user acceptance testing (UAT) to ensure solutions meet agreed business requirements.


• Supporting change management activities through stakeholder engagement, communications, training materials, and user guidance.


• Assisting in the development of business cases, technology roadmaps, and business analysis best practices.

About You

You're an experienced Business Analyst with a strong understanding of how technology can enable business performance and transformation.

We're looking for:

• Proven experience in Business Analysis, including requirements gathering, process mapping, systems integration, and functional decomposition.


• Demonstrated ability to translate business requirements into effective IT solutions with clear traceability and prioritisation.


• Previous experience in SAP or ERP project delivery


• Strong experience in business process analysis and data flow mapping.


• Experience supporting solution assessments, RFPs, and RFQs.


• Knowledge of business case development and investment analysis.


• Experience planning and facilitating workshops with a range of stakeholders.


• Strong analytical and problem-solving skills with a structured approach to delivery.


• A broad IT background, including solution design, application management, project delivery and business analysis.


• Experience working within large, international B2B organisations, ideally within manufacturing or industrial environments.


• Strong business acumen, commercial awareness, and stakeholder management skills.


• Fluent English communication skills; additional European languages would be advantageous.

It would be beneficial if you also have:

• A recognised Business Analysis qualification such as CBAP or an equivalent certification.


• Experience supporting business transformation, process standardisation, and digital change programmes across multiple locations and countries.

About Us

We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change.

We employ more than 60,000 colleagues across North America, Europe, the Middle East and Africa, bringing together expertise in innovation, manufacturing, design, sales, sustainability, supply chain, technology and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.

Become part of a world-leading organisation and do your best work with us!

\"To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.\"

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.