IT Business Analyst (Salesforce)

computappoint; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A global organisation is looking for an IT Business Analyst (Salesforce) in London. This role involves bridging business requirements with Salesforce solutions while ensuring a healthy work-life balance. The ideal candidate should have extensive Salesforce experience and strong business analysis skills to deliver high-quality solutions effectively.

Qualifications

• Experience leading Business Analysis for large-scale projects.
• End to end software development lifecycle experience with 3 Salesforce Sales Cloud projects.
• Understanding of pre-sales/quote process and PMO tools.

Responsibilities

• Bridging the gap between business needs and tech solutions.
• Facilitating discussion of requirements and documenting them.
• Gaining consensus on real needs and mapping to existing technology.

Skills

Business Analysis

Stakeholder Management

Communication

Data Analysis

Education

Business Analysis certifications

Salesforce certifications

Tools

Sales Cloud

Marketing Cloud

PPM tools

Job description

Social network you want to login/join with:

IT Business Analyst (Salesforce), London

col-narrow-left

Client:

computappoint

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

Job Views:

17

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

IT Business Analyst (Salesforce) | Remote | Permanent

• Remote, with ad hoc travel to Portsmouth & London (circa. once per month)
• Permanent
• Up to £70,000 plus benefits

This IT Business Analyst role is an exciting opportunity for an experienced Salesforce focused Business Analyst to join a global organisation who are passionate about ensuring a healthy work-life balance to enable the delivery of high quality solutions. In this role specifically, you will be bridging the gap between business needs and tech solutions, understanding & translating requirements into Salesforce solutions, implementation & management of applications, and optimising business processes.

Additional Responsibilities:

• Running workshops and observing users in action
• Determining the present and future business processes
• Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data driven recommendations.
• Gathering intelligence from managers and operational staff to bring the true business needs to light.
• Gaining consensus of the real needs and map this to existing technology and tool support highlighting gaps and opportunities
• Analysis of data and how it is used by the stakeholders.
• Setting a shared vision and objectives and presenting findings and recommendations to senior stakeholders
• Create a backlog or prioritised requirements from which to develop and test against
• Coordinating User Acceptance Testing and support training, roll out and adoption

Requirements:

• Experience leading Business Analysis for large-scale projects
• End to end software development lifecycle experience with at least 3 Salesforce Sales Cloud projects
• Understanding of pre-sales/quote process, PMO and PPM tools
• Proven experience in system replacement projects
• Knowledge of Business Process Mapping and Value Chains, requirements prioritisation techniques, and various elicitation techniques
• Excellent communication and stakeholder management skills
• Formal Business Analysis certifications/qualifications, Salesforce certifications
• Experience with Marketing Cloud, Sales Engagement, CPQ, or Certinia
• Implementation of any PPM tool

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

IT Business Analyst (Salesforce) | Remote | Permanent