IT Business Analyst (Microsoft Dynamics) 6 month FTC

Sage Homes; Northampton; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Annual discretionary bonus

Health cash plan

Study support

Workplace Pension

Cycle to Work

Electric car scheme

Wellbeing support

Volunteer leave

Charity fundraising support

Job summary

Sage Homes is recruiting an experienced IT Business Analyst to support technology change projects using Microsoft Dynamics 365 CRM. You will gather requirements, map processes, and help design IT solutions while collaborating with stakeholders at all levels.

The role is based in Northampton with hybrid work: three days in the office and two from home. You will drive test planning, documentation, and sign-off, enabling successful project delivery.

Qualifications

• Strong BA experience in technology change projects.
• Experience with Dynamics 365 Customer Engagement, Field Service, and Insights.
• Experience delivering Agile and Waterfall projects.
• Proficiency in BPMN process modelling.
• Proven ability writing requirements, user stories, epics, and acceptance criteria.
• Testing experience and test-case development.
• Extensive stakeholder engagement and workshop facilitation.
• Advanced MS Excel/Word/PowerPoint.
• System integration and data migration experience.
• Deployment planning experience.
• MS SQL querying skills.

Responsibilities

• Gather, analyse, and document business requirements
• Create and maintain BPMN process maps
• Develop Personas, Epics, User Stories, and Acceptance Criteria
• Facilitate workshops and requirements-gathering sessions
• Support the design and delivery of IT solutions, particularly within Sage and Microsoft Dynamics 365
• Review test cases and results to ensure alignment with business requirements
• Produce project documentation, status reports, and user sign-off materials
• Assist with testing, deployment, training, and business readiness activities

Skills

Business Analysis

Microsoft Dynamics 365

Agile

Waterfall

BPMN

User Stories

Acceptance Criteria

Testing

Stakeholder Engagement

SQL querying

MS Excel

MS Word

MS PowerPoint

Documentation

System Integration

Deployment Planning

Education

BCS Business Analysis certification or equivalent

Tools

Microsoft Dynamics 365 CRM

Job description

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role:

We are looking for an experienced IT Business Analyst with Microsoft Dynamics CRM to support the delivery of technology change initiatives across the business. Working with stakeholders and technical teams, you will gather and document requirements, map business processes, support solution design, and help ensure successful project delivery.

This position requires an individual who is highly organised, analytical, and collaborative, with the ability to engage stakeholders at all levels and translate business needs into clear, structured requirements.

The role is based in our Northampton office with hybrid working arrangements of three days per week in the office and two days from home, if required.

Key Responsibilities

• Gather, analyse, and document business requirements
• Create and maintain BPMN process maps
• Develop Personas, Epics, User Stories, and Acceptance Criteria
• Facilitate workshops and requirements-gathering sessions
• Support the design and delivery of IT solutions, particularly within Sage and Microsoft Dynamics 365
• Review test cases and results to ensure alignment with business requirements
• Produce project documentation, status reports, and user sign-off materials
• Assist with testing, deployment, training, and business readiness activities

About you

• Strong Business Analysis experience within technology change projects
• Microsoft Dynamics 365 Customer Engagement(CRM), Field Service, and Customer Insights experience
• Experience delivering projects using Agile and Waterfall methodologies
• BPMN process modelling expertise
• Proven experience writing requirements, User Stories, Epics, and Acceptance Criteria
• Testing experience, including creating and executing test cases
• Extensive stakeholder engagement and workshop facilitation experience
• Ability to create business domain models and process diagrams
• Advanced Microsoft Excel, Word, and PowerPoint skills
• Test planning and management
• Systems integration and migration experience
• BCS Business Analysis certification or equivalent
• Deployment planning experience
• MS SQL querying skills

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.