IT & Business Analyst

Tourism Holdings Limited; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A leading company in the UK is seeking an IT & Business Analyst to enhance customer experiences and manage IT operations. You will be responsible for the onboarding of crew members, project management of IT systems, and supporting on-site infrastructure. This full-time permanent position offers a competitive salary with benefits, emphasizing the importance of excellent communication skills and a proactive approach to IT management.

Benefits

Additional leave

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Referral programme

Sick pay

Qualifications

• Experience with 24/7 web-based applications in B2B and B2C environments.
• Strong troubleshooting and analytical skills are essential.
• A genuine passion for providing exceptional customer service.

Responsibilities

• Assist in onboarding new crew members and managing IT resources.
• Project management for internal IT systems and workflows.
• Install and manage IT infrastructure in various locations.

Skills

Communication

Troubleshooting

Analytical skills

Attention to detail

Relationship building

Tools

HubSpot

Power BI

Job description

Overview

Here at thl UK & Ireland we are all about delivering a personalised experience to all of our customers. Our valued IT & Business Analyst roles use their in-depth knowledge to ensure that our customer data is of the highest accuracy and quality, and that the content of our CRM platform, telephony platform and marketing database is fit for purpose.

Responsibilities
• Assist in onboarding and offboarding of new crew members.
• Source and set up new IT equipment and hardware to include printers, iPads, tablets, TVs, personal desktop, programs/printers, phone system etc.
• Research, development and implementation including training out of new software.
• Management and creation of AirTable bases and HubSpot CRM, including implementation of new workflows where required.
• Engage in conference calls with third parties during and outside of work hours where required.
• Undertake ad-hoc tasks from management that is deemed a suitable request.
• The ability to troubleshoot and resolve unplanned issues with any IT systems managed in-house.
• Global administrator roles within THL IT team, managing THL off prem server & exchange server. managing and assigning licences. management of VTA roles. SharePoint management, Motek set up.
• Global IT projects, such as full MFA audit for all sites. Full server audit for UK & Ireland. Folder & files audit from Bunk server & migration to THL server.
• Involvement with IT global team for upcoming changes & rolling out regionally
• On site & Remote management for 5 depots. Troubleshooting issues, software installation & updates. Admin override for any advanced features.
• Management of all staff tickets & communication with Motek Support & IT Helpdesk to resolve.
• Support & advise on any IT changes to current systems within the business
• Project management for all internal IT systems. Working with departments to design, build & update any new systems, i.e. On Road Support, Risk assessments, Daily Huddles, Sales & prep
• Installation & management of new and current network and physical IT infrastructure. i.e. planning, budgeting, decommission of previous infrastructure. Installing a new server & ethernet ports to new RVSC site & ongoing management.
• Creation, distribution & troubleshooting of key internal reporting, i.e. RAM Report, Power BI reports
• Telephony management, troubleshooting and installation of software & hardware
• Design, create & manage automations for key systems within the business across multiple platforms.
• Support department head with budget management.
• Support department head and global IT group with upholding data recovery policy.

Experience

A genuine passion for going above and beyond for customers is required, along with excellent communication skills, an aptitude for I T packages and inhouse systems. Attention to detail, resilient, flexible and a passion for working in a fast paced, dynamic environment.

You should also demonstrate -
• Proven ability in delivering projects to demanding timescales.
• A good understanding of change and risk management within a complex operational environment
• Ideally have experience of managing and supporting 24/7 web-based applications in both B2B and B2C environments.
• Experience of utilising HubSpot to continually improve customer interactions and business practices.
• Strong trouble shooting and analytical skills.
• Ability to identify areas for improvement and effectively provide costings.
• Fosters a high level of morale at all times.
• Experienced working at all levels, demonstrating strong relationship building skills.
• Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected.
• Resilient and flexible and able to work in a fast paced and dynamic demanding environment.
• Good attention to detail with excellent planning and organisation skills.
• Flexibility to respond to a variety of work situations.
• A passion for the customer and insight.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person