IT Business Analyst

Acu-IT.net; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent dairy products company in Telford is seeking an IT Business Application Analyst. The successful candidate will bridge business needs and IT solutions, ensuring optimal service delivery. Candidates should hold a Bachelor's degree and have over 3 years of relevant experience. This role offers a competitive salary, bonus scheme, and a comprehensive benefits package, including health care and a contributory pension plan.

Benefits

Competitive Salary

Bonus scheme

Health Care Package

Contributory pension plan

Life Assurance

Employee Assistance Programme

Generous annual leave increasing with service

Flexible benefits programme

Access to Rewards Benefits Programme with discounts

Qualifications

• 3+ years in business/system analysis, IT systems design, and project management.
• Strong proficiency in M365, Microsoft Visio, and Microsoft Project.
• Full driving license and willingness to travel for support.

Responsibilities

• Analyse business needs and support continuous improvement initiatives.
• Conduct fit-gap analysis and fault diagnosis at a technical level.
• Document business requirements and process flows.
• Collaborate with cross-functional teams for successful delivery.

Skills

Business/system analysis

IT systems design

Project management

M365 proficiency

Microsoft Visio

Microsoft Project

Communication skills

Creative problem-solving

Customer service orientation

Education

Bachelor's degree

Tools

ITIL

Data analysis tools

Business process modelling

Job description

Overview

Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK.

We are recruiting IT Business Analyst. Mller has been a loved brand in the UK for over 30 years. Its a household name and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.

Introduction: Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire
Department: Group IT
Contract Type: Permanent

Responsibilities

• Analyse business needs and support continuous improvement initiatives.
• Conduct fit-gap analysis and fault diagnosis at a technical level.
• Document business requirements, functional specifications, and process flows.
• Support agile methodologies and create project documentation (e.g., WRICEF).
• Collaborate with project leads and cross-functional teams to ensure successful delivery.
• Configure systems, create and execute test plans, and validate solutions.
• Provide hands-on application support and user training.
• Create knowledge articles and How-To guides.
• Act as a solution architect and/or application owner, managing the full lifecycle of applications.

Qualifications

• Education: Bachelors degree.
• Languages: English (required); German (beneficial).
• Experience: 3+ years in business/system analysis, IT systems design, and project management.
• Technical Skills: Strong proficiency in M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling.
• Soft Skills: Excellent communication and interpersonal skills. Creative problem-solving and customer service orientation. Ability to build strong partnerships across teams.
• Other Requirements: Full driving license. Willingness to travel and provide support outside normal business hours if required.

Benefits

• Competitive Salary
• Bonus scheme
• Health Care Package
• Contributory pension plan
• Life Assurance
• Employee Assistance Programme
• Generous annual leave increasing with service
• Flexible benefits programme
• Access to Rewards Benefits Programme with discounts across 800 retailers online and in store

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

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