IT & AV Support Analyst

TieTalent; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in Birmingham is seeking a proactive IT & AV Support Analyst. This role focuses on AV support and general IT troubleshooting, ensuring smooth operations and excellent customer service. Ideal candidates are tech-savvy, organized, and possess strong communication skills. Join a dynamic team and contribute to service improvements while maintaining relationships with colleagues and vendors.

Qualifications

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting skills.

Responsibilities

• Provide face-to-face and remote IT and AV support.
• Set up and troubleshoot meeting room equipment.
• Log and resolve incidents and service requests.

Skills

Communication

Problem Solving

Customer Service

Tools

MS Office

ITIL

Job description

Job Title: IT & AV Support Analyst

Location: Birmingham (Office-Based)

Job Type: Full-Time

Job Description

We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service delivery. You'll provide technical assistance to users at all levels, ensuring smooth day-to-day operations and excellent customer service.

Key Responsibilities

1. Provide face-to-face and remote IT and AV support.
2. Set up and troubleshoot meeting room equipment and video conferencing tools.
3. Log and resolve incidents and service requests efficiently.
4. Deliver a meet-and-greet service for VIP meetings and events.
5. Maintain strong relationships with colleagues and third-party vendors.
6. Document fixes and contribute to knowledge sharing.
7. Assist with IT equipment moves, reporting, and service improvements.

What You'll Need

• Experience with AV/video conferencing equipment.
• Strong IT troubleshooting and customer service skills.
• Calm, organised, and confident under pressure.
• Great communication and problem-solving abilities.

Desirable

• Commercial IT support experience.
• Knowledge of MS Office, ITIL, and remote support tools.
• Familiarity with mobile tech (Windows, iOS, Android).

If you're tech-savvy, people-focused, and thrive in a busy support role - we'd love to hear from you.