IT Associate - Application Support

Babcock; Barrow-in-Furness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defense contractor is looking for an IT Associate in Barrow-in-Furness. In this role, you will provide application support, ensuring all systems run smoothly and managing application documentation. The ideal candidate should have strong skills in ITIL processes and experience with service management tools. This position offers a competitive salary and benefits with the option for hybrid working arrangements.

Benefits

Competitive pension scheme

Employee share plans

Health and wellbeing benefits

Qualifications

• Be familiar with ITIL aligned processes.
• Hold experience of supplier management communications.
• Prior use of service management tools such as ServiceNow.

Responsibilities

• Monitor applications to ensure they are working optimally.
• Manage the maintenance of log files and general proactive maintenance.
• Support new application implementations and upgrades.

Skills

Familiarity with ITIL aligned processes

Experience with supplier management communications

Use of service management tools like ServiceNow

Investigative and diagnostic skills

Education

ITILv3 certification (foundation level)

Tools

Oracle

SQL Server

Unix or Linux

Job description

Job Title: IT Associate - application support

Location: Barrow-in-Furness.We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Salary: From £40,748 depending on skills and experience

What you'll be doing:

• Working with applications that are currently installed on servers and offer further knowledge on other application aspects
• Monitoring applications to ensure they are working optimally
• Applying fixes to failures within applications
• Manage the maintenance of log files, general proactive maintenance and housekeeping of applications
• Working alongside project teams to support new application implementations, existing application upgrades and configuration of integrations
• There is a requirement to take part in OOH Support for a limited number of applications in the portfolio
• Keeping knowledge articles and team documentation up to date and relevant
• Following ITIL processes for Change Management as an example to ensure changes are implemented in a controlled manner

Your skills and experiences:

Essential

• Be familiar with working within ITIL aligned processes - Request, Incident, Problem and Change Management
• Hold experience of supplier management communications with hosting providers and software vendor support teams
• Prior use of service management tools such as ServiceNow/Service Desk or equivalent
• Investigative and diagnostic skills gained

Desirable

• ITILv3 certification to at least foundation level
• Experience of Oracle and/or SQL Server databases
• Experience of Unix or Linux

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The Specialist Server and Applications team:

This is a really exciting time to join us in the team and work within Application Support where there will be opportunities to understand the wide ranging applications used by BAE Systems and to be a key part of keeping the applications working and therefore ensuring low levels of disruption. There will be further in role training and support to grow and build on current knowledge base as well as exciting future opportunities ahead. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 7th August 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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