IT Assistant / Junior IT Technician

AWD online; Southampton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A supportive educational institution in Southampton seeks an IT Assistant / Junior IT Technician to provide First Line IT support. You will assist staff and students, manage IT requests, and help resolve basic IT issues. The ideal candidate should have good IT knowledge and strong communication skills. This part-time role offers a friendly work environment with excellent facilities and benefits.

Benefits

Enrollment in a public sector pension scheme

Tax-efficient IT leasing scheme

Staff membership rates at leisure centre

Good transport links and free car parking

Qualifications

• Good basic IT knowledge required.
• Excellent communication skills are necessary.
• Must be motivated and enthusiastic to assist others.

Responsibilities

• Provide friendly and efficient First Line IT support.
• Manage the school's IT equipment booking ticket system.
• Respond to queries and resolve basic IT issues.

Skills

Good basic IT knowledge

Excellent communication skills both written and verbal

Motivated & enthusiastic individual

Passion for helping others

Job description

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IT Assistant / Junior IT Technician, Southampton

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Client:

AWD online

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

72bf61d4475e

Job Views:

27

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

JOB OVERVIEW

Do you thrive on solving problems and helping others with technology?

Are you looking for a rewarding role within a supportive and innovative school environment?

We have a fantastic new job opportunity for an IT Assistant / Junior IT Technician with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic.

Working as the IT Assistant / Junior IT Technician you will be the first point of contact for staff and students over the counter and on the phone, providing essential First Line IT Support and managing the equipment booking ticket system.

This is a basic First Line IT Support Assistant position where you will perform basic tasks such as changing passwords and logging tickets. More complicated jobs coming into the Genius Bar will be passed to the IT Technicians via the Helpdesk.

As the IT Assistant / Junior IT Technician you will gain hands-on experience in a dynamic environment that utilises both Windows and Mac operating systems, supports personal devices, and maintains its own comprehensive IT infrastructure.

DUTIES

Your duties as an IT Assistant / Junior IT Technician will include:

• Providing friendly and efficient First Line IT support, in person and over the phone, to staff and students, working from the Genius Bar
• Operating and managing the school's IT equipment booking ticket system
• Responding to queries and resolving basic IT issues, such as password resets
• Accurately logging support requests using the ticket system and escalating complex issues to the IT Technicians
• Creating tickets in the IT Helpdesk for the IT Technicians to process
• Monitor stock levels on Genius Bar and relay this information to the Senior IT Technician
• Issue booked equipment out to pupils and staff
• Complete daily/weekly audits on equipment and stock
• Report any equipment defects to the Senior IT Technician
• Contributing to a smooth and effective IT experience for the entire school community

CANDIDATE REQUIREMENTS

• Good basic IT knowledge
• Excellent communication skills both written and verbal
• Motivated & enthusiastic individual with a passion for helping others

BENEFITS

• Invest in Your Future: Enrolment in one of the UK’s largest public sector pension schemes
• Tech Savvy Savings: Tax-efficient IT Leasing scheme
• A Welcoming Team: Friendly and sociable colleagues
• Fantastic Facilities: Staff membership rates at the modern on-site Leisure Centre
• Convenient Location: Good transport links and free on-site car parking

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. They will ensure that all recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

We reserve the right to close any of our vacancies early.

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13405

Part-Time, Term Time, Permanent Customer Service Jobs, Careers and Vacancies. Find a new job and work in Hedge End, Southampton. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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