IT Assistant / 1st Line IT Support Technician

One Tap Publishing Pty Ltd; Taunton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare service provider is seeking an IT Assistant for a full-time position in Taunton. The ideal candidate will support laboratory IT systems and ensure reliable service delivery. Essential qualifications include GCSEs in Maths and English, and Level 2 IT knowledge. The role is customer service-oriented and requires strong communication skills and attention to detail.

Qualifications

• Demonstrate good communication and collaborative practices.
• Ability to work effectively in a stressful environment while maintaining calm.
• Ability to explain complex technical issues in language suitable for staff with varying computer experience.

Responsibilities

• Logically and systematically analyse, prioritise, and record Laboratory IT issues.
• Provide first line support for the Laboratory Information Management Systems (LIMS).
• Work collaboratively with other members of the Pathology IT Team.

Skills

Good communication

Attention to detail

Customer service experience

Strong troubleshooting skills

Education

GCSE Maths and English Grade 5 or above

Level 2 IT qualification (e.g. ECDL)

Evidence of successful further education

Tools

Microsoft applications

Job description

Overview

Job Title: IT Assistant

Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB

Salary: £24,938 to £26,598 per annum

Job Type: Full Time, Permanent

Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key.

As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery.

The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required.

Responsibilities

• Logically and systematically analyse, prioritise, and record Laboratory IT issues raised by service users; resolve where possible or escalate to the appropriate second line specialist within the team.
• Ensure that all issues are dealt with within the agreed time constraints.
• Offer advice, provide training and assistance to users to help resolve technical issues and in the correct use of Laboratory IT systems.
• Provide first line support for the Laboratory Information Management Systems (LIMS) and all hardware and software across pathology, ensuring issues are timely resolved.
• Work collaboratively with other members of the Pathology IT Team to ensure a comprehensive, high-quality service to all users and customers.

To achieve this the appointee will need to demonstrate good communication and collaborative practices.

About You

Essential Requirements:

• GCSE Maths and English Grade 5 or above (A-C)
• Level 2 IT qualification (e.g. ECDL)
• Evidence of successful further education
• Experience in managing sensitive and complex enquiries
• Flexibility to meet the demands of the role
• Ability to work across all sites to carry out the role
• Ability to work under pressure when appropriate
• Able to interpret data
• Excellent attention to detail and administrative/organisational skills
• Self-motivated and able to work on own initiative while being a team player
• Strong prioritisation and conflict management skills
• Good physical fitness to carry/move equipment (e.g., printers, monitors)
• Versatility and adaptability to changing environments
• Customer service experience with excellent written and verbal communication
• Ability to logically analyse and document problems and decide on the best course of action
• Ability to explain complex technical issues in language suitable for staff with varying computer experience
• Ability to work effectively in a stressful environment while maintaining calm
• Good manners and a friendly demeanour at all times
• Good spoken presentation skills for training groups
• Strong knowledge of Microsoft applications
• Good troubleshooting skills for hardware and software peripherals
• Demonstrate tact, diplomacy, empathy, and negotiating skills

Beneficial Requirements:

• Experience Working within a Healthcare setting
• Experience working within a project Team
• Knowledge of NHS Systems
• Knowledge of Service Desk
• Experience of scientific investigations and research projects

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been shortlisted on this occasion.

SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.

Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer may also be considered for this role.

LNKD1_UKTJ