IT Asset Manager (Band 4/HEO)

Health and Safety Executive; Liverpool; On-site; GBP 36,000 - 42,000; Full time

Job summary

A government agency in Liverpool is seeking an experienced IT Asset Manager to oversee the lifecycle management of IT assets. The successful candidate will lead a team, manage procurement and disposal, and ensure compliance with standards while using ServiceNow for record maintenance. Strong leadership and IT service management experience required. This position offers several benefits including a generous pension scheme and flexible working options.

Benefits

Civil Service Pension Scheme

Flexible working options

25 days annual holiday

Supportive working culture

Access to various employee benefits

Qualifications

• Proven experience with IT service management and managing IT assets.
• Strong understanding of asset lifecycle management.
• Capable of leading a team and engaging personnel.

Responsibilities

• Oversee end-to-end lifecycle management of IT assets.
• Maintain accurate records of all IT assets using ServiceNow.
• Provide leadership to the IT Asset Management team.

Skills

ITIL Foundation Certificate

Experience in IT service management

Knowledge of asset lifecycle management

Ability to lead process improvements

Knowledge of Microsoft Office

Experience of line management

Understanding of key ITIL processes

Education

Degree in a relevant field

Tools

ServiceNow

Job description

The IT Asset Manager within the Digital, Data and Technology (DDAT) function is responsible for the oversight, governance, and lifecycle management of all IT assets across the organisation. This role ensures that hardware, software, and associated technologies are effectively tracked, maintained, to support operational efficiency and compliance. The role will also have line management responsibilities, providing leadership and direction to their team to ensure high standards of service and continuous improvement.
In addition, the IT Asset Manager will administer, develop, and maintain the Request Catalogue within ServiceNow, ensuring it remains accurate, user-friendly, and aligned with evolving business needs.
The asset management role is required to be based in Bootle to ensure direct and efficient access to physical assets, which are housed on-site. All existing asset managers operate from the office to enable hands-on inventory control, real-time issue resolution, and consistent collaboration. Locating the role within the office ensures alignment with established workflows, reduces delays caused by remote coordination, and supports secure handling of equipment. Centralising the role also maintains operational consistency and upholds accountability standards critical to effective asset lifecycle management.
Due to the nature of the work involved this role is only suitable for full time working., + Lead the end-to-end lifecycle management of IT assets, supporting the procurement, deployment, maintenance, and disposal.
+ Maintain accurate records of all IT assets using ServiceNow, ensuring data integrity and compliance with internal and external standards.
+ Administer, develop, and continuously improve the ServiceNow Request Catalogue, ensuring it meets user needs and aligns with business requirements.
+ Provide line management and leadership to the IT Asset Management team, supporting staff development and performance.
+ Produce regular reports and dashboards on asset status, utilisation, compliance, and performance for stakeholders and senior management.
+ Lead asset audits and reconciliation activities to identify and resolve discrepancies.
+ Support major projects and programmes with asset related planning and data analysis.
+ Champion continuous improvement and innovation in asset management practices to support organisational objectives and digital transformation goals.
+ Oversee recruitment, training and performance appraisals., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Leadership
+ Managing a Quality Service, You will also be asked to complete an anonymised Personal Statement, of no more than 750 words, which demonstrates how you meet the essential skills and criteria listed within the person specification.
Application Guidance
Please access the following link for guidance on how to apply and how to complete a Personal Statement https://www.civil-service-careers.gov.uk/how-to-apply/
Sift Information
The sift will take place during week commencing 1st September 2025 where you will be assessed on your Personal Statement.
Interview Information
Interviews will take place week commencing 15th September 2025 when you will be assessed on your experience and the behaviours listed in the advert.
Please note dates may be subject to change due to panel availability.
AI Tools & Platforms
During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CVs and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage. Further information can be found here Artificial intelligence and recruitment , Civil Service Careers., HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.
From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE's Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details - name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box [e-mail] .
Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK
It is the candidate's responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: [e-mail]
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and, Home Office approval for indefinite leave to remain within the UK.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ ITIL Foundation Certificate or willingness to work towards qualification
+ Understanding of key ITIL processes including Incident, Problem, Change, Release, and Configuration Management
+ Experience of line management and people engagement
+ Experience of IT service management and managing and procuring IT Assets
+ Knowledge of asset lifecycle management, including procurement, deployment, maintenance and disposal, within a corporate environment.
+ Ability to lead process improvements and a commitment to maintaining accurate records and ensuring compliance with organisational and regulatory standards.
+ Knowledge of Microsoft Office and ServiceNow., ITIL Foundation Certificate or willingness to work towards qualification

Alongside your salary of £36,235, Health and Safety Executive contributes £10,497 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
We invest in our people with;
+ Competitive rates of pay
+ Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector.
+ Family friendly policies and working hours to help balance your home life and career
+ Carer friendly policies to help create a supportive working culture
+ 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
+ Parental leave benefits
+ As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.