IT Asset Management Services Lead | Flexible Hours

Softcat; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

School pick-up flexibility

Job summary

Softcat is seeking an ITAM Technical Services Manager in Manchester to lead the Asset Intelligence Technical Team. You will oversee high-performing technical staff, delivering first and second line support and technical consultancy to customers.

You will collaborate with Asset Intelligence Team leaders to expand asset management services. The role emphasizes managing escalations, vendor relationships, and continuous improvement of processes.

Qualifications

• Demonstrable experience managing an IT services team, preferably in asset management.
• Strong understanding of IT Asset Management technology and tooling.
• Experience with ITAM tools such as Snow Software (desirable) and knowledge of ServiceNow or Xensam is beneficial.
• Excellent written and oral communication with stakeholders at all levels.
• Self-sufficient, innovative and capable of leading a team and driving new ways of working.

Responsibilities

• Responsible and accountable for all technical/support escalations within the team.
• Lead vendor engagements with senior stakeholders to triage and resolve client queries within SLAs.
• Chair quarterly business reviews with strategic ITAM vendors and provide feedback.
• Stay at the forefront of new product technology and service offerings through training and market research.
• Drive improvements and innovative ways of working within the team.

Skills

Management experience

IT services team leadership

IT Asset Management knowledge

Asset management tooling

Communication skills

Self-starting & innovative

Tools

Snow Software

ServiceNow

Xensam

Job description

Softcat is seeking an ITAM Technical Services Manager in Manchester to lead the Asset Intelligence Technical Team. You will oversee high-performing technical staff, delivering first and second line support and technical consultancy to customers.

You will collaborate with Asset Intelligence Team leaders to expand asset management services. The role emphasizes managing escalations, vendor relationships, and continuous improvement of processes.