IT Asset Management Analyst - 12 Month FTC

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IT Asset Management Analyst - 12 Month FTC

The IT Asset Management Analyst will spend time learning the existing processes within the ITAM team, including requesting quotes from vendors, receiving goods, updating purchase orders within ServiceNow, managing hardware assets, and handling residual tasks such as Starters, Movers & Leavers, and access control. The role involves participating in the implementation of procedures for tracking company IT hardware and software assets throughout their lifecycle, while providing high-quality customer service to the firm.

What You'll Do:

1. Perform inventories and monitor usage of all IT hardware and software assets, recording findings, changes, and physical locations in the Firm's ITSM toolkit (ServiceNow).
2. Request quotes for hardware and software, assess pricing, and seek approvals to ensure efficient order placement.
3. Create and update Purchase Orders, ensuring all goods are delivered to the site.
4. Manage vendor relationships and understand key contracts owned by ITAM.
5. Create transfer orders when IT equipment is sent from site to site, ensure delivery is checked, and update transfer orders on ServiceNow.
6. Take ownership of incidents and requests through to resolution, providing regular and informed updates to requestors.

Who We're Looking For:

• Experience administering ServiceNow, particularly the Asset Management Database.
• Strong understanding of IT asset management lifecycle processes.
• Experience in IT procurement, raising purchase orders, and receiving stock.
• Knowledge of the ITIL framework, especially Asset Management, Request Fulfillment, and Configuration Management.
• Good understanding of desktop and laptop hardware.
• Proactive in identifying areas for improvement, sharing lessons learned, and encouraging team collaboration.

Why Choose Us?

Addleshaw Goddard fosters a culture of growth, collaboration, and inclusivity. We value and encourage our employees to reach their full potential, serving top-tier clients with a commitment to diversity and inclusion.

If this role aligns with your career goals, we invite you to click the Apply button to view the full role profile on our website and submit your application.