IT Apprenticeship

Baltic Apprenticeships; Wigan; On-site; GBP 18,000 - 25,000; Full time

Job summary

An innovative company in the hospitality sector is seeking a motivated IT Support Apprentice to support hotel clients with cloud telephony and networking systems. This role offers hands-on experience in technical support, fault-finding, and installations, while working alongside experienced professionals. You will engage in troubleshooting, installation, and maintenance of IT and telephony equipment, ensuring systems are operational. This apprenticeship provides a unique opportunity to develop your skills in a rapidly expanding industry, with a focus on networking and cloud technology. If you're passionate about technology and eager to learn, this is the perfect starting point for your IT career.

Benefits

22 days holiday + bank holidays

Training and development

Hands-on experience

Online training courses

Qualifications

• Strong communication skills and customer focus are essential.
• Problem-solving and analytical skills are key for success in this role.

Responsibilities

• Provide technical support for cloud telephony and networking systems.
• Diagnose and resolve faults in telephony equipment and networks.

Skills

Customer-focused communication

Problem-solving

Analytical skills

Networking knowledge

Adaptability

Teamwork

Proactivity

Education

Maths Grade 4/C

English Grade 5/C

Tools

Wireshark

Magic

BroadWorks

Job description

About Fourteen IP

Fourteen IP are the world’s leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels.

As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.

About the Role

As an IT Support Apprentice, you will play a key role in supporting hotel clients with their cloud telephony and networking systems. You will gain experience in technical support, fault-finding, installations, and VoIP technologies while working with experienced professionals.

A Typical Day in the Job:

1. Technical Support & Troubleshooting – Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools.
2. Installation & Maintenance – Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment.
3. Remote & On-Site Support – Respond to faults, moves, additions, and changes while providing assistance to customers and colleagues.
4. VoIP & Network Monitoring – Use Wireshark, Magic, and BroadWorks to analyse VoIP performance and check device configurations.
5. Documentation & Compliance – Accurately log work orders, reports, and stock control, ensuring adherence to ISO9001 service standards.
6. Security & Policy Adherence – Follow security protocols for password resets, backups, and compliance with company policies.

Salary, Hours & Benefits:

Starting Salary: £18,150+ (based on experience)

22 days holiday + bank holidays (increasing yearly to 27 days after 5 years)

Hours: 37.5 hours per week (Monday – Friday, 9:00 AM – 5:30 PM)

Desired Qualities, Skills and Knowledge:

1. Customer-focused – able to communicate effectively and professionally.
2. Problem-solving & analytical – able to assess situations and apply logical solutions.
3. Technically minded – interested in networking, IT systems, and cloud technology.
4. Methodical & detail-oriented – follows structured processes and checks information.
5. Adaptable & eager to learn – committed to developing technical skills.
6. Team player – able to work well with colleagues and external stakeholders.
7. Motivated & proactive – takes initiative and works independently when required.

Required Grades – Maths 4/C, English 5/C.

Your Training with Baltic:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualifications and confidence you need to thrive in IT.

You’ll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Fourteen IP. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.