IT Apprenticeship

JR United Kingdom; Uttlesford; On-site; GBP 15,000; Full time

Job summary

A leading managed services provider is offering an IT Support Apprentice role ideal for individuals eager to gain hands-on experience in tech while pursuing a Level 3 IT Support Apprenticeship. Responsibilities include answering support calls, repairing hardware, and resolving Office 365 issues. Applicants must possess GCSEs in English and Maths and must be ready for a dynamic work environment. The role includes hybrid working, 21 days of annual leave, and social events.

Benefits

21 days annual leave plus bank holidays

Social events and Christmas parties

Hybrid working

Qualifications

• Ability to work well in a team environment.
• A general passion and interest in IT.
• Driven to succeed.

Responsibilities

• Answer incoming support calls using the telephone.
• Repair hardware hands-on.
• Resolve issues in Office 365.
• Provide support remotely.
• Configure new devices and process new starter requests.
• Involve in password resets and antivirus configuration.
• Install and monitor networking.
• Repair and upgrade laptops and computers.

Skills

Teamwork

Passion for IT

Drive to succeed

Education

GCSE Grade 5/C in English

GCSE Grade 4/C in Maths

Job description

Start your career in tech with a leading managed services provider. Trinity Managed Services is offering an exciting opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice. This role is ideal for someone looking to gain hands-on experience while working towards a recognised qualification in a dynamic and supportive environment.

At Trinity, we provide innovative IT solutions to clients across various sectors, and were passionate about developing the next generation of IT professionals. If youre enthusiastic about technology, eager to learn, and ready to take the first step in your IT career, wed love to hear from you.

In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

Job alert service

• Using the telephone to answer incoming support calls
• Hands on repairing hardware
• Resolving issues in office 365
• Providing support remotely
• Configuring new devices and processing new starter requests
• Involvement in password resets and anti-virus configuration
• Networking installation and monitoring
• Laptop and computer repairs and upgrades

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £15,000 per annum
• Monday - Friday 9am-5:30pm
• Hybrid working 1 day at home
• 21 days annual leave plus bank holidays
• Social events Christmas parties

Desired Qualities, Skills and Knowledge:

• Ability to work well in a team environment
• A general passion and interest in IT
• Driven to succeed
• GCSE Grade 5/C in English and grade 4/C in Maths is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effectiveIT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 04/08/2025 by JR United Kingdom