IT Apprenticeship

Baltic Apprenticeships; Thornaby-on-Tees; On-site; GBP 16,000; Full time

Job summary

Baltic Apprenticeships is looking for an IT Support Apprentice to join Integrated Office Systems, where you'll provide essential first-line support. This role offers a fantastic opportunity to kick-start your IT career while working towards your Level 3 qualification, with full training and mentorship provided.

Benefits

33 days paid annual leave

Early finish on Fridays

Health and well-being support

Qualifications

• Desire to learn about cloud platforms like Microsoft Azure.
• Basic understanding of computer systems, networks, and software applications.

Responsibilities

• Provide first-line technical support to users.
• Assist in configuration and monitoring of Azure resources.
• Troubleshoot basic hardware, software, and network issues.

Skills

Curiosity

Adaptability

Collaboration

Enthusiasm for learning

Basic understanding of computer systems

Education

Grade 5/C in English GCSE

Grade 4/C in Maths GCSE

Job description

Calling all aspiring IT Support technicians, IOS systems are on the hunt for an IT Support technician to join their team as an IT Support Apprentice. Integrated Office Systems (IOS) was established in 1994 and offer a range of solutions such as Office Technology, IT Solutions, Digital Transformation and Office Solutions. With a focus on […]

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Calling all aspiring IT Support technicians, IOS systems are on the hunt for an IT Support technician to join their team as an IT Support Apprentice.

Integrated Office Systems (IOS) was established in 1994 and offer a range of solutions such as Office Technology, IT Solutions, Digital Transformation and Office Solutions. With a focus on maintaining excellent customer service and innovative solutions, IOS is well placed for the next chapter in their history, as they continue to support businesses across the UK with their office needs, whatever they may be.

As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st line support for Hardware, Software, Azure and more; this is the perfect opportunity to kick-start your career in IT!

In this role, you’ll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support: to internal users and external customers, responding to and triage IT-related queries via phone, email, or support ticketing systems
• Azure & Cloud Services Support: Assist in the configuration and monitoring of Azure resources under supervision. Help track performance and cost efficiency across internal and client environments
• Microsoft Intune Management: Support the setup and maintenance of Microsoft Intune for device and application management
• Hardware & Software Support: Assist in troubleshooting and resolving basic hardware, software, and network issues. Support the installation and configuration of IT equipment.
• Remote & On-Site Support: Provide remote assistance to client sites and occasionally support on-site installations and maintenance across the Northeast.
• Reporting & Documentation: Assist in creating reports on system performance, support activities, and client environments.
• Data Entry: Will perform data entry tasks as part of this role; inputting sales data into the CRM

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Salary – £16,000
• Monday to Friday 9-5
• 33 days paid annual leave (inclusive bank holidays)
• Early finish on Fridays
• Health and well-being support with in-app benefits

Desired Qualities, Skills and Knowledge:

• Curiosity and a passion for technology
• Adaptability and eagerness to take on new challenges
• A collaborative attitude and willingness to support colleagues and clients
• Enthusiasm for learning about cloud platforms like Microsoft Azure and device management tools such as Intune
• Basic understanding of computer systems, networks, and software applications
• Grade 5/C in English & 4/C in Maths GCSE
Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship