IT Apprenticeship

Baltic Apprenticeships; Tewkesbury; On-site; GBP 15,000 - 18,000; Full time

Job summary

Kickstart your IT career with a Level 3 apprenticeship as an IT Apprentice, with Spectrum IT Consultancy. Under expert mentorship, gain hands-on experience in networking, security, and technical support. You'll engage directly with clients while resolving technical issues, all within a supportive training environment.

Benefits

28 days holiday

Progression opportunities upon completion of the apprenticeship

Qualifications

• Prior customer service experience is preferred but not essential.

Responsibilities

• Handling client issues through various channels (email, phone, in person).
• Prioritizing and resolving technical support tickets.
• Updating documentation and adhering to security guidelines.

Skills

Passion for IT

Ability to work as part of a team

Committed to learning and development

Education

Grade 4/C in Maths GCSE

Grade 5/C in English GCSE

Job description

Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.

As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.

In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Acting as first point of contact for client issues (support tickets) via email, phone, and in person
• Capturing and recording information required to correctly prioritize tickets
• Resolving technical tickets both at supported schools and remotely
• Escalating tickets to the next line within the SLAs
• Communicating ticket progress with customer contacts
• Advising and adhering to recommended security guidelines
• Achieving training goals set by your line manager in your Personal Development Plan
• Updating and maintaining documentation

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Monday to Friday, 8:30 am to 5:30 pm
• 28 days holiday
• Progression opportunities available upon completion of the apprenticeship

Desired Qualities, Skills, and Knowledge:

• Passion for IT
• Ability to work as part of a team
• Committed to learning and development
• Prior customer service experience is preferred but not essential
• Grade 4/C in Maths and 5/C in English GCSE

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides comprehensive training to immerse you in the exciting world of technology and launch a rewarding career in IT.

You’ll gain hands-on experience in all areas of technical support, from configuring devices to supporting software, optimizing performance, and setting up virtual environments. With our curriculum and one-to-one support, you'll develop your skills and gain the confidence needed to succeed in IT.

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Spectrum IT. If your application is successful, a recruitment consultant will contact you to discuss the next steps.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

You’ll be based full-time with an employer and will become an integral part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.