IT Apprenticeship

Baltic Apprenticeships; Teesside Park; On-site; GBP 15,000 - 17,000; Full time

Job summary

Une entreprise de logiciels basée à Teesside recherche un apprenti en informatique pour fournir un soutien technique tout en suivant une formation complète. Ce poste offre un excellent cheminement de carrière et des opportunités de formation dans une culture de travail dynamique et innovante. Les candidats doivent avoir une forte motivation, une passion pour l'IT et des qualifications de base en mathématiques et en anglais.

Benefits

Indemnités de congé annuelles de 31 jours

Contribution à un régime de retraite allant jusqu'à 3%

Assurance vie à 4 fois le salaire de base

Qualifications

• Passion pour l'industrie informatique et désir de construire une carrière à long terme.
• Motivation pour apprendre de nouvelles compétences et élargir ses connaissances techniques.
• Engagement à fournir un travail de haute qualité.

Responsibilities

• Assistance aux utilisateurs avec des problèmes matériels, logiciels et de réseau.
• Surveillance et maintenance quotidienne des systèmes ICT.
• Gestion des mises à jour logicielles et identification des problèmes techniques.

Skills

Motivation

Passion for IT

Eager to learn

Education

Grade 5/C in Math's

Grade 4/C in English

Job description

Are you passionate about IT and eager to kick-start your career in a fast-paced, innovative environment?

Join Trade Interchange, a leading UK software company based in Teesside, known for its innovative ARCUS platform that helps organisations streamline supplier management. As an IT Apprentice, you’ll play a key role in delivering first-line support to users by resolving hardware, software, networking, and operating system issues. You’ll monitor and maintain ICT systems daily to ensure smooth, secure operations, support cloud services like Azure and DevOps, and work alongside the team to uphold security standards.

This is a fantastic opportunity to gain hands-on experience managing software updates, troubleshooting technical faults, and contributing ideas for system improvements in a fast-growing, agile environment.

This exciting IT apprenticeship offers more than just valuable hands-on experience—it provides a clear pathway for long-term career growth. Upon successful completion of the Level 3 IT Apprenticeship, you will progress onto the Level 4 Network Engineer Apprenticeship with Trade Interchange, forming part of a structured 3-year development plan designed to help you thrive in the tech industry.

A Typical Day in the Job:

• Deliver first-line IT support by assisting users with common issues related to hardware, software, networking, and operating systems.
• Carry out daily monitoring, troubleshooting, and routine maintenance of ICT systems to ensure reliable performance.
• Provide support for cloud services, including Azure and DevOps, and escalate technical problems when necessary.
• Work closely with the wider team to help ensure all ICT services comply with security standards such as ISO 27001.
• Maintain a good working knowledge of the ICT infrastructure to quickly identify and resolve technical faults.
• Manage regular software updates, security patches, antivirus tools, and general system upkeep to keep devices secure and up to date.
• Proactively identify patterns or recurring issues in the IT environment and recommend improvements to systems, software, or configurations.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 to £17,000 per annum
• Monday to Friday 8:30am till 5:00pm
• Annual holiday entitlement is 31 days per year inclusive of bank and public holidays.
• Life assurance at 4 times basic salary
• Employer contribution to pension scheme of up to 3% of basic salary matching
• After successfully completing the Level 3 IT Apprenticeship, you will progress to the Level 4 Network Apprenticeship with Trade Interchange

Desired Qualities, Skills and Knowledge:

• Actively stays up to date with the latest tools, trends, and developments in the IT industry
• Passionate about working in IT and building a long-term career in the field
• Eager to learn new skills and expand technical knowledge
• Self-motivated with a strong desire to succeed and deliver high-quality work
• Grade 5/C in Math's and 4/C in English

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Symbol services. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.