IT Apprenticeship

Baltic Apprenticeships; St. Ives; On-site; GBP 15,000 - 17,000; Full time

Job summary

Baltic Apprenticeships is offering an exciting opportunity for an IT Support Apprentice to join Espria's growing technical team in St Ives. This hands-on role involves supporting clients through various platforms, resolving issues, and following security processes, while gaining real-world experience and completing a Level 3 apprenticeship in IT Support. Ideal candidates will have a passion for technology, strong communication skills, and a desire to learn in a supportive environment.

Benefits

Career development support

Exposure to enterprise-level systems

Internal progression opportunities

Qualifications

• Genuine passion for technology – whether you build PCs, experiment with code, or fix things for family and friends.
• Confident communication skills and a professional, customer-focused approach.
• Interest in developing people skills and providing first-class technical support.
• Enthusiastic, reliable, and eager to learn new tools and systems.

Responsibilities

• Supporting clients and users through email, phone, Teams, and ticketing systems (HaloPSA).
• Working within Service Level Agreements (SLAs) to resolve tickets within agreed timescales.
• Utilising remote access tools (TeamViewer) to remotely resolve user issues.
• Liaison with 3rd Parties, raising requests for vendor support.
• Ensuring documentation is reviewed and up to date (ITGlue).

Skills

Passion for technology

Communication skills

Customer-focused approach

Eagerness to learn

Education

Grade 5/C in English

Grade 4/C in Maths

Job description

IT Support Apprentice – Espria (St Ives, Cambridgeshire) Are you passionate about technology and ready to take your first steps into the world of IT? At Espria, they’re offering an exciting opportunity for a hands-on IT Support Apprentice to join their growing technical team and gain real-world experience supporting advanced IT systems, cloud platforms, and […]

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Are you passionate about technology and ready to take your first steps into the world of IT? At Espria , they’re offering an exciting opportunity for a hands-on IT Support Apprentice to join their growing technical team and gain real-world experience supporting advanced IT systems, cloud platforms, and security solutions.

At Espria, they empower businesses with intelligent digital workspace, cloud, and cybersecurity solutions that help them operate more securely and efficiently. They’re trusted by organisations across the UK to manage and optimise their IT, and now they’re looking for someone like you — enthusiastic, curious, and ready to learn — to join their journey.

A Typical Day in the Job:

• Supporting clients and users through email, phone, Teams, and ticketing systems ( HaloPSA ).
• Working within Service Level Agreements ( SLAs ), to resolve tickets withing agreed timescales.
• Utilising remote access tools ( TeamViewer ) to remotely resolve user issues.
• Liaison with 3 rd Parties, raising requests for vendor support.
• Follow essential security processes in administering user management requests (Joiners, Movers and Leavers ( JML ), MFA setup, User group and policy management, email security ( Mimecast ).
• Ensuring documentation is reviewed and up to date ( ITGlue )
• Performing hands-on tasks such as building and configuring laptops to customer specifications.
• Applying Security updates to Windows servers, updating software drivers, and firmware versions.
• Gaining exposure to a wide range of cloud technologies such as Microsoft 365, Azure , and other SaaS based Applications
• Utilising tools like N-Able , Powershell, and Intune to trouble shoot issues, deploy updates and automate tasks.

You’ll work alongside experienced engineers and benefit from full structured training through Baltic Apprenticeships to build a strong foundation in technical support.

Desired Skills, Qualities, and Knowledge:

• A genuine passion for technology – whether you build PCs, experiment with code, or fix things for family and friends.
• Confident communication skills and a professional, customer-focused approach.
• Interest in developing people skills and providing first-class technical support.
• Enthusiastic, reliable, and eager to learn new tools and systems.
• A Grade 5/C in English and a Grade 4/C in Maths is required for this role.

Salary, Hours & Benefits:

• £15,000 – £16,500 per annum (depending on experience).
• Monday to Friday with two rotating shifts: 8:00am–4:30pm or 9:00am–5:30pm.
• Exposure to enterprise-level systems, cloud platforms, and cybersecurity technologies.
• Career development support and internal progression opportunities in a growing, forward-thinking business.

Your Training with Baltic Apprenticeships

You’ll complete a Level 3 IT Support Technician apprenticeship, where you’ll develop core skills in networking, cybersecurity, system support, and service desk operations. The programme includes live virtual sessions, one-on-one mentoring, and flexible online modules to help you succeed.

How to Apply

Submit your CV and a short cover letter explaining why you’re excited about joining Espria as an IT Apprentice. If shortlisted, one of our recruitment consultants will contact you to arrange the next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.