IT Apprenticeship

Baltic Apprenticeships; Sheffield; On-site; GBP 15,000; Full time

Job summary

An innovative company is seeking a motivated IT Support Apprentice to join their dynamic team. This role offers a fantastic opportunity to gain hands-on experience in IT support while working towards a recognized qualification. You will be involved in building IT systems, troubleshooting issues, and assisting with hardware installations. This apprenticeship is designed to equip you with essential skills and knowledge necessary for a successful career in IT. If you're passionate about technology and eager to learn in a collaborative environment, this position is perfect for you.

Benefits

Group Life Assurance – 4x basic annual salary

Group Income Protection – 75% of basic annual salary

Group Critical Illness – 1x basic annual salary

Private Medical Insurance – Optional

Qualifications

• Eager to learn and grow within the IT field.
• Strong teamwork and problem-solving abilities are essential.

Responsibilities

• Building IT systems and configuring networks.
• Troubleshooting and resolving IT support calls.

Skills

Willingness to learn

Teamwork

Problem-solving skills

Customer service orientation

Flexibility

Education

Grade 5 in GCSE English

Grade 4 in GCSE Maths

Tools

Ticketing systems

Job description

Kick-start your tech career with purpose!

At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.

This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.

If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.

A Typical Day in the Job:

1. Building IT systems and configuring networks
2. General IT cabling
3. Troubleshooting, testing and analysing problems within systems
4. Hardware installs include PC Cards, PC's, Desk phone & mobile phones
5. Create virtual machines that can then be logged onto and used when supporting
6. Installing servers, firewalls and software
7. Logging and resolving IT Support calls
8. Working on ticketing systems
9. Work on customer projects, such as upgrade planning, delivery and reporting
10. Keep accurate records and document customer service actions and discussions

Salary, Hours & Benefits:

1. £14,772.50 per annum
2. Monday – Friday 9am-5:30
3. Group Life Assurance – 4x basic annual salary
4. Group Income Protection – 75% of basic annual salary
5. Group Critical Illness – 1x basic annual salary
6. Private Medical Insurance – Optional

Desired Qualities, Skills and Knowledge:

1. Willingness to learn
2. Teamwork and problem-solving skills
3. Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic
4. Flexibility to work in a fast-paced environment
5. Excellent customer service orientation, creative approach to problem solving
6. Grade 5 in GCSE English, 4 in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.