IT Apprenticeship

www.findapprenticeship.service.gov.uk - Jobboard; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading apprenticeship service is offering an IT Apprentice role in Rochdale. The position involves providing 1st line IT support, monitoring infrastructure, and managing service tickets. The ideal candidate should possess good IT knowledge and communication skills, with the opportunity to receive training and achieve a Level 3 Information Communications Technician qualification. The expected pay begins at £6.40 per hour, and the role is full-time in-person.

Qualifications

• Good understanding of wired and wireless networks.
• Experience in troubleshooting and supporting IT systems.
• Capability to manage own time and prioritize tasks.

Responsibilities

• Provide 1st Line IT Support.
• Monitor Network & Server Infrastructure.
• Respond to system failures in a timely manner.

Skills

Communication skills

IT and computer knowledge

Organisational skills

Troubleshooting skills

Education

UK Driving Licence & Access to a car

Tools

Microsoft Windows operating systems

Networking equipment

Job description

Job descriptionAre you looking for an Apprenticeship in IT?
Can you commute to Rochdale, OL16?
Our client is seeking an IT apprentice to add to their team!
The ideal candidate will have strong IT & Computer knowledge & strong communication skills.
Job Duties
Roles and responsibilities will include:

Provide 1st Line IT Support.
Monitor Network & Server Infrastructure.
Taking phone calls on the Service Desk, handling Service portal tickets and emails.
Provide remote and on-site IT Support where required.
Respond to system failures in a timely manner.
Create and maintain procedures for new and existing processes.
Troubleshooting customer technical faults and driving fault resolution
Client service management and relationship building.What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Apprenticeship
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal, and professional standards
Support the information systems needs for your businessFollowing the government terms & conditions, this is the minimum pay for an apprenticeship: https://www.gov.uk/become-apprentice/pay-and-conditions
Key Skills Required

Some on-site maintenance is required so a full driving licence would be beneficial
A good understanding of Microsoft Windows operating systems
Experience with various brands of routers and networking equipment
Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers
Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workloadIdeal Candidate

Highly disciplined and a self-starter
Goal orientated with a high level of enthusiasm
You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
Thrive in a high-pressure environment, meeting daily, weekly and monthly targets
Be resilient, dedicated and confident enough to call business customers and build relationships
Adapt to using a range of tools and technologies
Be able to take on board feedback and coaching, in order to develop your skillsJob Types: Full-time, Apprenticeship
Pay: From £6.40 per hour
Expected hours: 37.5 per week
Schedule:

Day shiftApplication question(s):

How long is your commute to Rochdale, OL16?Experience:

IT: 1 year (preferred)Licence/Certification:

UK Driving Licence & Access to a car (preferred)Work Location: In person


Training


Qualifications required


Skills required


Prospects

Qualification / Standard : ST0973 Information communications technician
Duration