It Apprenticeship

Archway Learning Trust; Nottingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Archway Learning Trust is seeking an IT Solutions Technician for an apprenticeship role in Nottingham. You will be responsible for first-line IT support and hardware management, contributing to a transformative educational environment. The role entails working with technology to assist staff and students efficiently in their educational pursuits, while gaining valuable experience and qualification in the IT field.

Qualifications

• Full-time role upon completion of the apprenticeship.
• Capability to resolve varying IT issues, including account management and hardware setup.
• Experience in using service desk platforms and managing network devices.

Responsibilities

• Resolve first-line IT support queries, including password resets and account management.
• Manage file server permissions and process security access requests.
• Configure, upgrade, and install hardware for new starters.

Skills

IT Support

Troubleshooting

Network Management

Hardware Configuration

Education

IT Solutions Technician Level 3 Apprenticeship Standard

Tools

ManageEngine Service Desk

Active Directory

Microsoft/Azure

Job description

Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story

• Potential full-time role upon completion
• Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform
• Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust's priority matrix
• Manage file server permissions and process security access requests
• Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions
• Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters
• Deploy and monitor devices across wired and wireless networks
• Support scheduled and ad-hoc system upgrades across school sites
• IT Solutions Technician Level 3 Apprenticeship Standard
• Online with qualified trainers

Monday - Friday, 8.30am - 4.30pm (All Year Round)

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