It Apprenticeship

Aspire Technology Solutions; Gateshead; On-site; GBP 10,000 - 18,000; Full time

Job summary

Aspire Technology Solutions is looking for an enthusiastic apprentice to join their IT team at Pipewell Quay, Gateshead. The apprenticeship focuses on providing customer support, managing IT issues, and gaining essential skills in the technology sector. Training will be offered alongside hands-on experience, preparing you for a successful career in IT support.

Qualifications

• Eager to start a career in IT.
• Comfortable communicating with others.
• Confident, friendly, and committed.

Responsibilities

• Provide 1st line support for the Service Desk.
• Manage support tickets and assist senior engineers.
• Assist in setting up desktops and laptops.
• Handle ticket queries such as password resets.

Skills

Customer Service

Communication

Technical Problem Solving

Teamwork

Education

No specific qualifications required

Job description

Aspire Technology Solutions is seeking an enthusiastic apprentice with a passion for IT and a positive attitude to join their team at their new offices at Pipewell Quay on Gateshead's Quayside. They are looking for someone eager to start a career in IT, who is comfortable communicating with people, confident, friendly, and committed to delivering excellent work. You will provide the highest level of customer service and work with some of the latest technology systems. Baltic Apprenticeships has partnered with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp, where attendees are guaranteed an interview. Please apply for more details.

This apprenticeship provides the skills, qualifications, and experience needed to thrive in a dynamic industry and become an effective IT Support Technician.

• Provide 1st line support for the Service Desk
• Manage support tickets and assist senior engineers with projects
• Assist in setting up desktops and laptops
• Handle ticket queries such as password resets, new user requests, and fault logging
• Support infrastructure refreshes
• Participate in telephony rollouts
• Deliver first point of contact support to customers via phone, email, and the portal
• Coordinate with internal teams to ensure service delivery
• Work within SLAs to achieve efficient resolutions and high first-time fix rates

Training Details:

• Your training will be delivered in 2-day blocks every 4-6 weeks through online classrooms
• You will be supported by a specialist coach from Baltic Apprenticeships

Monday to Friday, 9:00 am to 5:00 pm.