It Apprentice (Kartell Uk)

Kartell UK Ltd.; Bedford; On-site; GBP 15,000 - 20,000; Full time

Job summary

Kartell UK Ltd. seeks an IT Apprentice to provide essential helpdesk support and manage IT systems. The role offers comprehensive training towards a Level 3 ICT Technician qualification, focusing on practical skills in IT support and infrastructure management.

Qualifications

• Focused on real-world technology skills and managing ICT infrastructure.
• Training delivered virtually by experienced professionals.
• Involves working with ERP systems and Active Directory.

Responsibilities

• Provide 1st line IT support to staff and manage helpdesk calls.
• Assist in IT projects development and support mobile device management.
• Conduct daily system checks and log issues accordingly.

Skills

Helpdesk administration

IT support

Communication

Empathy

Education

Level 3 ICT Technician qualification

Job description

Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers, and bathroom equipment to the independent merchant and showroom sector in the UK. The company represents a strategic alliance between manufacturing and sales, leveraging global partnerships and innovative production technologies. Headquartered in Bedford with a distribution facility in Wigan, Kartell focuses on next-day service from modern warehouses exceeding 400,000 sq ft.

The role offers long-term security and opportunities for progression into a permanent position. The IT Apprentice will work on the Helpdesk, providing 1st line support to staff, investigating IT issues, and assisting in delivering effective IT support services. Responsibilities include routine maintenance, support of software packages, and focus on the ERP system, including logging issues and bugs.

Key Responsibilities

• Maintain high standards of support and helpdesk administration
• Assist in IT projects development and delivery
• Support IT users and infrastructure
• Communicate updates and ticket statuses effectively
• Build PCs and deliver to users as per scripts
• Perform system checks and escalate issues
• Coordinate support tasks within the IT team
• Listen to users empathetically
• Log, delegate, and monitor helpdesk calls
• Monitor network devices and backup procedures
• Conduct daily checks
• Create and manage Active Directory users and mailboxes
• Create ERP users and profiles
• Support office moves and general IT issues
• Manage consumables, equipment, and assets
• Support mobile device management
• Adhere to company policies and maintain confidentiality

Training is delivered virtually by experienced professionals, focusing on real-world technology skills. Successful apprentices will earn a Level 3 ICT Technician qualification, learning to operate and manage ICT infrastructure, automate deployment, support systems, and maintain standards.

The role involves working Monday to Friday, shifts to be confirmed.