IT Apprentice - Hesley Group

Hesley Group; South Yorkshire, Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is expanding its IT team and seeking enthusiastic Apprentices to join their dynamic environment. This role offers a unique opportunity to gain practical experience in IT while pursuing a Level 3 Information Communications Technician qualification. You will be involved in supporting and developing IT systems, providing exceptional customer service, and working alongside experienced professionals. With a focus on continuous learning and development, this position is perfect for those eager to kickstart their IT career in a supportive and engaging atmosphere, where your contributions will be valued and recognized.

Benefits

6 weeks holiday

Level 3 Diploma funded

Ongoing free training days

Promotion opportunities

Salary Sacrifice Pension scheme

Cycle to work Scheme

Retail discounts

Refer a friend scheme

Free parking

Qualifications

• GCSEs in Maths and English required.
• Basic understanding of computer hardware and software.

Responsibilities

• Support IT team in maintaining and updating systems.
• Assist in diagnosing and resolving hardware/software issues.
• Help with installation and configuration of new hardware/software.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Teamwork

Attention to Detail

Interest in IT

Education

GCSEs in Maths and English (grades A*-C / 9-4)

Tools

Microsoft Office / Microsoft 365

Job description

About The Role

We are expanding our IT team with 2 Apprentices. This position offers a fantastic opportunity to gain hands-on experience in IT whilst working alongside experienced professionals and service providers. You will be based at our Central Services Hub at Hesley Hall, Tickhill, but may be required to travel between different sites within our Group so a full UK Driving License is required. This role offers the opportunity to build a successful IT career in conjunction with training provided by our apprenticeship provider, working towards an accredited Level 3 Information Communications Technician qualification.

You will be involved in supporting and developing our internal and external IT systems and applications, whilst providing a high level of customer service to internal customers.

Key Role Responsibilities:

1. System Maintenance: Support the IT team in maintaining and updating computer systems, networks, and servers.
2. Technical Support: Assist in diagnosing and resolving hardware and software issues for end-users.
3. Installation and Configuration: Help with the installation and configuration of new hardware and software.
4. Documentation: Maintain accurate records of technical issues and resolutions in the helpdesk system.
5. Training: Assist in providing basic training and support to users on IT systems and software applications.
6. Security: Aid in implementing and managing IT security measures to protect company data and systems.
7. Project Support: Participate in IT projects, contributing to planning, testing, and deployment phases.

About You

• We are seeking candidates with a genuine interest in IT and related technologies.
• GCSEs in grades A*-C /9-4 or equivalent in Maths and English.
• Technical Knowledge: Basic understanding of computer hardware, software, and networking principles. Working knowledge of Office / Microsoft 365.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and independently.
• Willingness to learn and adapt to new technologies and processes.
• High level of accuracy and attention to detail.

About Us

• Benefits of working for us:
• Continuous support and feedback through 1:1 supervision.
• 6 weeks holiday.
• Level 3 Diploma funded entirely on us.
• Ongoing free mandatory and development training days.
• Regular promotion opportunities.
• Salary Sacrifice Pension scheme.
• Cycle to work Scheme.
• Access to various discounts at a range of different retailers.
• Refer a friend scheme – earn a referral bonus for recommending successful new starters with us.
• Free parking.