IT Apprentice Engineer Stevenage

Wren Kitchens; Stevenage; On-site; GBP 18,000 - 25,000; Full time

Job summary

A prominent retail company seeks an IT Field Engineer Apprentice to assist with the rollout, installation, and maintenance of IT systems in showrooms. The position offers extensive travel opportunities, a personalized progression plan, and is ideal for those skilled in IT hardware and software troubleshooting.

Benefits

Life Assurance after 2 years' service

Personalised progression plan

Individual training budget

Staff discount on purchasing a kitchen/bedroom

Qualifications

• Proficient in Active Directory, Azure, Intune, and GPO.
• Experienced in IT hardware and software installation.
• Open to travel and hold a UK Driving Licence.

Responsibilities

• Roll out IT infrastructure weekly across showrooms.
• Respond promptly to support calls minimizing downtime.
• Perform routine preventative maintenance at existing sites.

Skills

Windows operating systems

Problem solving

Communication

Job description

About The Role

We are seeking a dynamic IT Field Engineer Apprentice to join our team. In this critical role, you will travel to various sites to install and configure IT equipment as part of new location rollouts. Additionally, you will perform preventative maintenance at existing locations and provide on-site support for break-fix schedules as required.

Key Responsibilities:

1. You will roll out IT infrastructure and services at showrooms on a weekly basis.
2. You will respond promptly to provide comprehensive IT support to desktop/laptop systems, mobile devices, printers, network connectivity, and more, ensuring minimal downtime.
3. You will visit existing locations for routine preventative maintenance.
4. You will install and configure various types of standard and bespoke IT equipment, which may involve drilling and mounting.
5. You will troubleshoot and resolve issues with Windows and IoT operating systems.
6. You will ensure that all installations and maintenance tasks meet company standards and compliance requirements.
7. You will provide effective communication and support to our internal customer base and team members.

What we offer:

1. Life Assurance after 2 years' service.
2. Access to Benenden health and discount platform after 1 year of continuous service.
3. Personalised progression plan with clear career opportunities.
4. Individual training budget for personal development.
5. EE discount.
6. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service.
7. Eye Care Vouchers.
8. Refer a Friend Scheme.

About You:

1. Proficient in Windows operating systems and domain services, including Active Directory (AD), Azure, Intune, and Group Policy Objects (GPO).
2. Experienced in installing and troubleshooting a wide range of IT hardware and software.
3. Capable of performing physical tasks such as drilling and mounting equipment.
4. Possesses strong problem-solving skills and can work independently.
5. Excellent in communication and interpersonal interactions.
6. Open to extensive travel and flexible working hours.
7. UK Driving Licence.

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We’re already the largest kitchen retailer in the UK and we’ve expanded into the USA too. We’re a business that simply doesn’t stand still!