IT Apprentice

Sonardyne International Ltd; Yateley; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading technology company in Yateley is offering an exciting opportunity for an IT Apprentice. This hands-on role provides comprehensive training in IT support, enabling you to assist with the effective operation of IT systems and services. Responsibilities include troubleshooting technical issues, maintaining IT facilities, and collaborating on projects. Ideal candidates will have GCSEs in English and Maths, strong communication, and IT skills.

Qualifications

• GCSE in English and Maths (grade 4) required.
• Communication skills are essential for effective interaction.
• IT skills for troubleshooting and support.

Responsibilities

• Provide IT support to users, handling requests and troubleshooting issues.
• Maintain IT facilities, ensuring effective use of resources.
• Collaborate on departmental projects, contributing to objectives.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Logical

Networking concepts

Interest in Firewalls

PC Build Techniques

Strong telephone skills

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

• Provide IT Support: Handle user requests, troubleshoot technical issues, and deliver excellent customer service
• Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources
• Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary
• Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute to business initiatives
• Develop Documentation Skills: Create reports and guides to assist with IT operations and user training
• Support Employee Induction: Help onboard new team members, introducing them to IT facilities, policies, and security practices, Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  
  GCSE in:
• English (grade 4)
• Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.,
• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Logical
• Networking concepts
• Interest in FIrewalls
• PC Build Techniques
• Strong telephone skills
  
  Are you ready to kick-start your career in IT? Sonardyne is offering an exciting opportunity for an IT Apprentice to join our team. This hands-on role will provide you with comprehensive training and real-world experience, enabling you to support the effective operation of our IT systems & services while gaining valuable skills and certifications.